Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taneceia Larry

Milwaukee,WI

Summary

Dynamic customer service representative with strong problem-solving and active listening skills. Committed to enhancing customer experiences and streamlining processes for improved service delivery.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Kohl's
Menomonee Falls, WI
10.2025 - Current
  • Assisted customers with inquiries, resolving issues efficiently and ensuring satisfaction.
  • Processed transactions accurately using point-of-sale systems to enhance customer experience.
  • Maintained knowledge of sales promotions and product features to provide informed assistance.
  • Collaborated with team members to achieve daily operational goals and improve service delivery.
  • Managed high call volumes while maintaining quality service standards.
  • Assisted customers with inquiries, ensuring clear communication and resolution of issues.
  • Process and review orders for customers

Financial Specialist 2

Kohl's
Menomonee Falls, WI
11.2021 - 01.2025
  • Processed financial transactions efficiently, ensuring accuracy and compliance with company policies.
  • Collaborated with team members to streamline reporting processes, enhancing workflow efficiency across departments.
  • Developed and maintained financial reports using Excel and internal systems, promoting transparency in operations.

Team Leader

Kohls Corp
Menomonee Falls, WI
02.2019 - 2021
  • Led team in achieving daily operational goals and enhancing store performance.
  • Mentored staff to improve customer service skills and drive sales effectiveness.
  • Implemented process improvements that increased efficiency in inventory management.
  • Coordinated training sessions for new employees, fostering a collaborative work environment.

Fraud Representative

Kohl's
Menomonee Falls, WI
12.2017 - 02.2019
  • Analyzed transaction data to identify potential fraud patterns and trends.
  • Collaborated with law enforcement to investigate fraudulent activities and provide evidence.
  • Implemented fraud prevention strategies to enhance customer security measures.
  • Monitored accounts for suspicious activity, ensuring timely reporting of incidents.

RMO

Kohl's
Menomonee Falls, WI
06.2017 - 12.2017
  • Assist customers with pass due accounts
  • Set up payment plans
  • Work with customer for write offs
  • Take payments

Education

Associate of Science - Human Services

Milwaukee Area Technical College
Milwaukee, WI
12-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Kohl's
10.2025 - Current

Financial Specialist 2

Kohl's
11.2021 - 01.2025

Team Leader

Kohls Corp
02.2019 - 2021

Fraud Representative

Kohl's
12.2017 - 02.2019

RMO

Kohl's
06.2017 - 12.2017

Associate of Science - Human Services

Milwaukee Area Technical College