Dynamic customer service representative with strong problem-solving and active listening skills. Committed to enhancing customer experiences and streamlining processes for improved service delivery.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Kohl's
Menomonee Falls, WI
10.2025 - Current
Assisted customers with inquiries, resolving issues efficiently and ensuring satisfaction.
Processed transactions accurately using point-of-sale systems to enhance customer experience.
Maintained knowledge of sales promotions and product features to provide informed assistance.
Collaborated with team members to achieve daily operational goals and improve service delivery.
Managed high call volumes while maintaining quality service standards.
Assisted customers with inquiries, ensuring clear communication and resolution of issues.
Process and review orders for customers
Financial Specialist 2
Kohl's
Menomonee Falls, WI
11.2021 - 01.2025
Processed financial transactions efficiently, ensuring accuracy and compliance with company policies.
Collaborated with team members to streamline reporting processes, enhancing workflow efficiency across departments.
Developed and maintained financial reports using Excel and internal systems, promoting transparency in operations.
Team Leader
Kohls Corp
Menomonee Falls, WI
02.2019 - 2021
Led team in achieving daily operational goals and enhancing store performance.
Mentored staff to improve customer service skills and drive sales effectiveness.
Implemented process improvements that increased efficiency in inventory management.
Coordinated training sessions for new employees, fostering a collaborative work environment.
Fraud Representative
Kohl's
Menomonee Falls, WI
12.2017 - 02.2019
Analyzed transaction data to identify potential fraud patterns and trends.
Collaborated with law enforcement to investigate fraudulent activities and provide evidence.
Implemented fraud prevention strategies to enhance customer security measures.
Monitored accounts for suspicious activity, ensuring timely reporting of incidents.