TaNeesha Conner
Bellevue,NE
Summary
Customer care support professional with proven efficiency in handling responsibilities quickly and accurately. Maintains high service standards through direct communication, task prioritization, and proactive problem resolution. Supports client needs and operational continuity with organized, adaptable execution.
Overview
10
10
years of professional experience
Work History
Veterinary Receptionist
Sirius Veterinary Orthopedic
Omaha, NE
04.2026 - Current
- Scheduled appointments to ensure timely Sirius Veterinary orthopedic surgical and recheck visits.
- Accurate patient check-in and document review maintained complete records, forms, and consent files.
- Facilitated communication between veterinarians and specialty care providers for patient referrals, ensuring continuity of care.
- Processed invoices, handled payments, and updated accounts to maintain smooth account management at Sirius Veterinary orthopedic.
Youth Advocate
Omaha Home for Boys
01.2024 - 09.2026
- Monitored safety while providing behavioral support to youth, ensuring a secure environment.
- Used structured intervention techniques to de-escalate crisis situations and support safety.
- Maintained positive, compassionate, respectful environment where individuals could feel safe.
- Compiled case notes and shift reports for youth care teams to facilitate communication and continuity of care.
- Documented incidents and progress notes to maintain comprehensive records for effective case management.
Contractor
Principle Choice Solutions LLC
01.2020 - 03.2026
- Provided empathetic client support and resolved issues to improve client satisfaction.
- Addressed and resolved customer complaints quickly and effectively. quickly and efficiently.
- Resolved account inquiries using CRM tools and knowledge base for efficient outcomes.
- Maintained precise client case records to ensure compliance and support operational integrity.
- Guided customers through policies, procedures, and account updates.
- Proposed process improvement ideas that enhanced call center efficiency.
- Worked with other departments to resolve complex customer inquiries.
Sr. Customer Care Representative
Walmart eCommerce
01.2017 - 01.2021
- Resolved complex cases, enhancing service quality and customer satisfaction.
- Addressed escalated customer concerns with empathy and clear communication, demonstrating patience and effective communication.
- Documented interactions thoroughly, supporting accurate information sharing across internal systems.
Education
Veterinary Assistant Certification -
Metropolitan Community College
Elkhorn, NE10-2025
High School Diploma -
Omaha North High Magnet School
Omaha, NE05-2008
Skills
- Appointment scheduling
- Medical record review
- Referral coordination
- Documentation
- Case documentation
- Customer service
- Client engagement
- Crisis intervention
- Conflict resolution
- Professional judgment
- Attention to detail
- Time management
- Microsoft office expertise
- Inbound and outbound calling
- Effective communication
- Empathetic communication
- Team collaboration
- Active listening
- Cross department coordination
Professional Development
- Greater Omaha Chamber Leadership Lab, Graduate 11/2025
- Emerging Leaders Program, 2025
Timeline
Veterinary Receptionist
Sirius Veterinary Orthopedic
04.2026 - Current
Youth Advocate
Omaha Home for Boys
01.2024 - 09.2026
Contractor
Principle Choice Solutions LLC
01.2020 - 03.2026
Sr. Customer Care Representative
Walmart eCommerce
01.2017 - 01.2021
Veterinary Assistant Certification -
Metropolitan Community College
High School Diploma -
Omaha North High Magnet School