Tanei Jerry
Detroit,MI
Summary
I am a Dynamic retail professional with a proven track record at Apple, excelling in customer service and team leadership. Enhanced customer satisfaction through effective staff training and conflict resolution, while implementing efficient inventory management strategies. Recognized for driving team performance and achieving significant improvements in operational efficiency. You give me the chance you won’t regret hiring me.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Greenfield Market
Detroit, MI
03.2024 - 01.2025
- Directed everyday tasks to align with defined quality, service, and performance goals.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Store Manager
Apple
Southfield, MI
01.2021 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained strong customer rapport by resolving complaints with professionalism.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Technical Support Manager
Concentrix
Southfield, MI
07.2017 - 04.2019
- Tracked KPIs and created continuous improvement plans.
- Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
- Collaborated with cross-functional teams to identify and resolve systemic product issues.
- Streamlined support processes for improved efficiency and faster response times.
- Analyzed and developed service goals for in-bound call center.
- Mentored junior support staff, fostering a culture of collaboration and learning within the team.
- Implemented effective performance metrics, driving continuous improvement in the support team''s performance.
- Supported new product launches through seamless integration of new technologies into existing support frameworks.
- Developed comprehensive training programs to continuously upskill the technical support team.
- Optimized scheduling for 24/7 support coverage, ensuring customer needs were met around the clock.
- Established a robust knowledge base, reducing resolution time and increasing first-call resolution rates.
- Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively.
- Managed customer contact center with 20 support representatives.
- Increased team productivity by implementing an effective ticketing system for tracking cases and monitoring progress.
- Increased customer satisfaction ratings to 100 %.
Education
Highschool Diploma -
Oak Park Alternative
Oak Park, MI06.2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Goal setting
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
Accomplishments
I have been picked to write letters to the director of GM (General Motors) because of my experience with customers and handwriting.
Timeline
Assistant Manager
Greenfield Market
03.2024 - 01.2025
Store Manager
Apple
01.2021 - 05.2023
Technical Support Manager
Concentrix
07.2017 - 04.2019
Highschool Diploma -
Oak Park Alternative