TANEISHA M HOLM
South Minneapolis,MN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various diverse environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Manager
Quality Radon LLC
Minneapolis, MN
07.2015 - 04.2021
- Scheduled all appointments, managed over 100 customer calls per day, and increased sales by 10% last year.
- Coordinated all company meetings, daily schedules and handled all customer complaints and escalations.
- Developed standard operating procedures for all administrative employees.
Organizer
Renters United
Minneapolis, MN
07.2018 - 03.2020
- Worked independently with minimal supervision to find housing and resources for 15 displaced tenants
- Identified community organizations and leaders to establish and nurture relationships to help build awareness about mistreatment of renters.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
Office Manager
Bolton Moving Services
Bloomington, MN
07.2013 - 06.2015
- Answered all incoming calls to schedule truck rentals and moving appointments based on customer needs promptly & professionally
- Responsible for scheduling more than 10 employees for their weekly work shifts and kept track of daily labor costs to maintain balanced budget
- Coordinated all company meetings, daily schedules and troubleshooting of any/all customer complaints or issues courteously.
Office Manager
Truth Worship Center/A Chance Learning Center
Brooklyn Center, MN
10.2008 - 07.2013
- Worked independently with minimal supervision to schedule & oversee all meetings, services, work shifts in regard to church and childcare center operations
- Worked with outside agencies and communities to schedule events benefitting neighborhood youth.
- Engaged with larger movement to build transformational and deeply collaborative partnerships.
Education
Professional Development Training -
Twin Cities R!SE
Minneapolis, MN03.2018
Skills
- Research and Analytical Skills
- Resource Coordination and Allocation
- Report Preparation
- Judgment and Decision Making
- Multitasking and Time Management
- Fast Learner
- Critical Thinking
- Complex Problem Solving
- Event Planning
- Staff Development and Training
- Motivational Leadership
- Typing 45 wpm
- Coaching and Mentoring
- Public speaking
- Advocacy experience
- Data Collection
Timeline
Organizer
Renters United
07.2018 - 03.2020
Office Manager
Quality Radon LLC
07.2015 - 04.2021
Office Manager
Bolton Moving Services
07.2013 - 06.2015
Office Manager
Truth Worship Center/A Chance Learning Center
10.2008 - 07.2013
Professional Development Training -
Twin Cities R!SE