Tanesha Riley
Baton Rouge,LA
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
Spine Diagnostic Pain Management
Baton Rouge, LA
05.2022 - Current
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Assisted with scheduling patient appointments and follow-up visits.
- Administered injections under the direction of a physician or nurse practitioner.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
Clinical Specialist
Baton Rouge General
Baton Rouge, LA
02.2019 - 04.2022
- Developed and implemented clinical protocols for patient care.
- Evaluated research studies to determine the safety, efficacy, and cost-effectiveness of treatments, medications, and devices.
- Provided guidance and support to medical staff regarding best practices in patient care.
- Collaborated with other healthcare professionals to ensure optimal quality of care for patients.
- Managed positive outcomes with evaluations, fittings, revisions and follow-up appointments.
- Listened to patients and returned calls promptly to deliver exemplary service.
- Trained and educated students and junior staff members on clinical procedures and best practices.
Clinic Office Manager
Leisure Community Mental Heath Center
Baton Rouge, LA
05.2015 - 05.2018
- Established policies and procedures for efficient front desk operations at the clinic.
- Resolved customer complaints regarding clinical services in a timely manner.
- Reviewed insurance claims for accuracy prior to submission for payment processing.
- Prepared monthly reports on operational performance metrics such as revenue growth, cost savings initiatives and customer satisfaction ratings.
- Ensured compliance with HIPAA regulations related to patient privacy and confidentiality.
- Coordinated patient referrals to specialists or other healthcare providers as needed.
- Provided oversight for inventory management of medical supplies, equipment and medications.
- Conducted regular staff meetings to review changes in protocol or discuss any issues that may arise.
Education
Mckinley Senior High School
Delta College
River Parish Community College
Skills
- Patient documentation
- Clinical support
- Healthcare procedures
- Patient care
- First Aid/CPR
- Typing 60 wpm
Timeline
Certified Medical Assistant
Spine Diagnostic Pain Management
05.2022 - Current
Clinical Specialist
Baton Rouge General
02.2019 - 04.2022
Clinic Office Manager
Leisure Community Mental Heath Center
05.2015 - 05.2018
Mckinley Senior High School
Delta College
River Parish Community College