Tangela Williams Love
Mcdonough,GA
Summary
Results-focused customer service rep dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
7
7
years of professional experience
Work History
Sales Representative/Customer Service Associate
MAC Cosmetics
10.2016 - Current
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits and meeting all sale goals.
- Met with existing customers and prospects to discuss makeup looks and recommend products to achieve the look.
- Generated new leads through networking and attending industry events.
Master Stylist/Makeup Artist
T Nicole Studio
02.2021 - Current
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Recommended hairstyles/ makeup looks to complement client's face, lifestyle and preferences.
- Managed bookings to form bonds with loyal customers and product sells.
- Processed payments, entering sales through website and marketing the salon to target new clients.
- Welcomed customers to salon and identified preferences by asking pointed questions.
Education
High School Diploma -
Morrow High School
Morrow, GAState Board Certified Cosmetology Certificate - Cosmetologist
Beauty College of America
Forest Park, GASkills
- Customer Service
- Emergency Situations Management
- Quality Assurance
- Microsoft Word
- Public Interaction
- Critical Thinking
- Service Quality
- Employee Management
- Stock Replenishment
- Inbound and Outbound Calling
Timeline
Master Stylist/Makeup Artist
T Nicole Studio
02.2021 - Current
Sales Representative/Customer Service Associate
MAC Cosmetics
10.2016 - Current
High School Diploma -
Morrow High School
State Board Certified Cosmetology Certificate - Cosmetologist
Beauty College of America
Similar Profiles
Guillermo Sanchez DiazGuillermo Sanchez Diaz
Assistant Store Manager at MAC CosmeticsAssistant Store Manager at MAC Cosmetics
Mariel Salcedo AugustoMariel Salcedo Augusto
Analista de Ventas y Marketing at Estée Lauder Companies – MAC CosmeticsAnalista de Ventas y Marketing at Estée Lauder Companies – MAC Cosmetics
Nicole CardenasNicole Cardenas
Makeup Artist/Manager at MAC CosmeticsMakeup Artist/Manager at MAC Cosmetics
Akila StevensAkila Stevens
Cosmetic Beauty Advisor at MAC CosmeticsCosmetic Beauty Advisor at MAC Cosmetics
Harrison DilfieldHarrison Dilfield
Operations Manager at Superior Pool ProductsOperations Manager at Superior Pool Products