Tangina Papia
Summary
Experienced and dependable operations professional with over 4 years of experience supporting management, supervising teams, and delivering high-quality customer service in fast-paced environments. Proven ability to coordinate daily operations, train and motivate staff, manage inventory and documentation, and resolve escalated customer issues with professionalism. Highly organized, detail-oriented, and skilled in balancing operational efficiency with excellent customer experience. Adept at stepping into leadership roles to ensure smooth workflow, compliance, and team performance.
Overview
6
6
years of professional experience
6051
6051
years of post-secondary education
Work History
Operations Officer
VFS Global Services
Manhattan, New York
12.2022 - Current
- Support and coordinate daily office operations in a high-volume, deadline-driven environment while ensuring compliance with service-level standards
- Provide staff training and support, helping address customer inquiries and maintaining efficient, compliant daily operations
- Process Passport Reissue, Visa, OCI, Renunciation and miscellaneous applications directly in front of customers, providing excellent service and clear guidance
- Manage financial transactions, including secure handling and deposit of checks and money orders, along with document digitization, system uploads, and dispatch operations
- India Visa Application Center
Operations Officer
VFS Global Services
Manhattan, New York
12.2021 - 05.2022
- Process Canada visa applications directly with applicants, ensuring accuracy, compliance, and high-quality customer service
- Maintain strict adherence to security, confidentiality, and regulatory standards for all documentation
- Assist and train staff, while supporting workflow during high-volume periods to ensure efficient operations
- Oversee document scanning, data entry, system uploads, and secure dispatch, including off-site visa operations
- Canada Visa Application Center
Team Member
Ice Cream House
Brooklyn, New York
04.2020 - 11.2021
- Manage daily store operations, including staff supervision, scheduling, and maintaining smooth workflow during high-volume periods
- Train and mentor new hires to enhance performance, service quality, and adherence to company standards
- Oversee inventory management, stock ordering, cash handling, POS transactions, and end-of-day reconciliation
- Ensure excellent customer service, resolve complaints professionally, and maintain food preparation and hygiene standards, acting as point of contact during manager absence
Sales Associate
Lot Less Closeouts
Manhattan, New York
11.2019 - 03.2020
- Assisted customers with product selection, provided guidance on inquiries, and ensured a positive shopping experience
- Maintained inventory levels, restocked merchandise, and organized displays for optimal presentation
- Handled cash transactions, operated POS systems, and ensured accurate payment processing
- Supported overall store operations, maintaining cleanliness, organization, and adherence to company standards
Education
Bachelor's Degree - Pharmacy
South East University
Dhaka, BangladeshHigher Secondary Certificate (HSC) -
Shiddeshwari Girls College
Dhaka, BangladeshSecondary School Certificate (SSC) -
Holy Crescent International School
Dhaka, BangladeshSkills
- Operations Management
- Team Training & Leadership
- Customer Service Excellence
- Conflict Resolution
- Workflow Coordination
- Inventory Management
- Cash Handling & POS
- Document Verification & Compliance
- Data Entry & Digitization
- Microsoft Office & Technical Proficiency
- Communication & Interpersonal Skills
- Escalation Handling
Hobbies and Interests
- Reading (especially self-development books)
- Traveling and learning about different cultures
- Volunteering or community service
- Language learning
- Photography
Timeline
Operations Officer
VFS Global Services
12.2022 - Current
Operations Officer
VFS Global Services
12.2021 - 05.2022
Team Member
Ice Cream House
04.2020 - 11.2021
Sales Associate
Lot Less Closeouts
11.2019 - 03.2020
Bachelor's Degree - Pharmacy
South East University
Higher Secondary Certificate (HSC) -
Shiddeshwari Girls College
Secondary School Certificate (SSC) -
Holy Crescent International School