Tani Arreguin
Ogden,UT
Summary
Bilingual mortgage servicing specialist with experience supporting members, preparing payoff quotes, and resolving missing paperwork. Handles payments, reviews escrow, tax, and insurance files, and supports compliance reviews through careful document organization.
Overview
1
1
Language
10
10
years of professional experience
Work History
Mortgage Specialist
America First Credit Union
Roy, Utah
01.2024 - Current
- Communicated clearly with members to resolve mortgage questions and missing paperwork.
- Prepared payoff quotes, payoff requests, and routine servicing correspondence.
- Audited files regularly to detect and correct paperwork and processing errors.
- Supported compliance reviews by organizing documents and servicing records.
- Processed payments from customers in a timely manner and tracked them accordingly.
- Reviewed escrow, tax, and insurance files for mortgage servicing accounts.
Funding Analyst II
Exeter Finance LLC
Clearfield, Utah
09.2016 - 08.2019
- Processed motor vehicle contract documents, surpassing department standards for daily loan volume, enhancing overall funding efficiency.
- Reviewed contract documents and credit bureau reports to ensure compliance with corporate policy, program guidelines, credit stipulations, and state/federal laws.
- Performed credit investigations with external entities to validate employment, income, insurance, collateral, and other approval terms. Accurately documented pertinent information.
- Built dealer relationships that supported company goals and educated dealers on the company's funding requirements to ensure optimal funding turn-time.
- Resolved inbound calls from dealers, customers, or third parties for verifications or inquiries, ensuring timely and accurate communication.
- Employee of the month
Education
High School Diploma -
Ogden High School
Ogden, Utah01-2015
Skills
- Loan processing
- Mortgage Communication
- Document review
- Data processing
- Attention to detail
- Customer Service
- Fluent in Spanish and English
Personal Information
Title: Customer Service Representative
Languages
Spanish
Native/ Bilingual
Timeline
Mortgage Specialist
America First Credit Union
01.2024 - Current
Funding Analyst II
Exeter Finance LLC
09.2016 - 08.2019
High School Diploma -
Ogden High School