Tani Clayton
Calimesa,CA
Summary
Results-driven professional with expertise in customer service and team leadership. Proven ability to enhance team performance and customer satisfaction through effective training and problem-solving.
Dynamic team leader with extensive experience in retail management. Skilled in decision-making, staff training, and operational efficiency, consistently driving team performance and customer satisfaction while implementing successful merchandising strategies.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Salvation Army Thrift Store
03.2026 - Current
- Assisted in daily store operations, ensuring customer satisfaction and efficient service.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Trained new staff on store policies and operational procedures to enhance team performance.
- Implemented merchandising strategies to improve product visibility and sales potential.
- Collaborated with management to develop promotional campaigns that increased foot traffic.
- Monitored cash handling processes for accuracy during transactions and end-of-day reconciliations.
- Addressed customer inquiries and resolved issues promptly to foster positive shopping experiences.
- Supported volunteer coordination efforts, enhancing community engagement within the store environment.
Demo
Costco
07.2025 - 03.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Manager
Ultimate Footstore
06.2021 - 06.2024
- Led team in daily operations, ensuring optimal customer service and inventory management.
- Streamlined merchandising processes to enhance product visibility and sales performance.
- Developed training materials for staff, improving onboarding efficiency and team knowledge.
- Implemented new point-of-sale system, increasing transaction speed and accuracy.
- Analyzed sales data to identify trends, adjusting inventory levels to meet customer demand.
- Coordinated promotional events, driving foot traffic and boosting store visibility in community.
- Fostered a collaborative team environment, enhancing employee engagement and productivity.
- Monitored compliance with company policies and procedures, maintaining operational standards across the store.
Manager
The Walking Company
10.2012 - 07.2020
- Oversaw daily operations, ensuring optimal inventory management and customer service excellence.
- Developed and implemented training programs for staff to enhance product knowledge and sales techniques.
- Analyzed sales data to identify trends, adjusting strategies to improve performance and achieve revenue goals.
- Collaborated with suppliers to negotiate pricing and delivery schedules, optimizing supply chain efficiency.
- Led team meetings to align objectives, fostering a culture of communication and accountability among staff.
- Streamlined operational processes, reducing overhead costs while maintaining high-quality customer experiences.
- Monitored compliance with company policies, addressing issues proactively to mitigate risks and enhance workplace safety.
Education
Bachelor of Arts - Psychology
Cal State San Bernardino
San Bernardino, CA06-2003
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
Accomplishments
Excellent Customer Service
Willingness to learn, adaptability
Team Player
Always met KPIs above and beyond.
Many monthly highest sales honors
Timeline
Assistant Manager
Salvation Army Thrift Store
03.2026 - Current
Demo
Costco
07.2025 - 03.2026
Manager
Ultimate Footstore
06.2021 - 06.2024
Manager
The Walking Company
10.2012 - 07.2020
Bachelor of Arts - Psychology
Cal State San Bernardino