Tania Acosta
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals so that total customer satisfaction is ensured. Passionate individual that deeply cares about the wellbeing of her teammates and customers.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Baker
The Cheesecake Factory
06.2022 - Current
- Produced consistently high-quality baked goods for customers.
- Assisted in planning and running promotional events and campaigns.
- Managed customer service operations, including taking orders and resolving complaints.
- Trained new employees on bakery methods and procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed training, disciplining and motivating employees.
- Oversaw budgets and cost controls to maintain efficient operations.
- Assisted with creating promotions to highlight bakery offerings and drive sales.
- Maintained adequate coverage for peak business hours by setting effective employee schedules and leave policies.
- Trained and supervised new employees on bakery operations and procedures.
- Resolved customer concerns with positive approach and constructive strategies.
- Operated cash registers and processed payments accurately.
Education
Bachelor of Science - Natural And Applied Sciences
Florida International University
Miami, FL12.2024
Skills
- Customer Service
- Team Player
- Stock Rotation
- Management
- Quality Control
- Active Listener
- Cash Handling
- Staff Training
Accomplishments
- Graduated High School with the Ellen Glazer Award
- Named Head Baker in about 6 months of obtaining first job
- Was recruited by corporate offices to support other locations and train new staff
Certification
Child Development Associate (CDA) credential
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Timeline
Baker
The Cheesecake Factory
06.2022 - Current
Bachelor of Science - Natural And Applied Sciences
Florida International University
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