Tania Diaz
The Bronx,NY
Summary
Healthcare Administrative Professional experienced in clinical office management and patient access. Achieved efficient patient record management and compliance with HIPAA through expertise in medical coding, insurance verification, and EHR documentation. Focused on enhancing operational efficiency and supporting hybrid and remote administrative functions.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Assistor / Navigator (Hybrid Setup)
Ryan Health
New York, New York
2023.01 - 2023.06
- Guided patients through the enrollment process and resolved coverage questions both in person and through digital portals.
- Utilized secure EHR software and online portals to process health insurance applications, verify financial documents, and determine coverage eligibility.
- Maintained confidential patient files in electronic chart systems while strictly adhering to HIPAA privacy standards.
Dental Coordinator (Hybrid Setup)
Smile On the Upper West Side
New York, NY
2019.07 - 2021.06
- Scheduled appointments and organized electronic clinical records to enhance practice workflow on-site and during remote work days.
- Verified patient insurance coverage and ensured completion of pre-appointment intake paperwork and authorization forms, streamlining patient visits.
- Processed pre-authorization requests for medical procedures, facilitating timely patient care.
Office Manager
Dental Oral Surgery
The Bronx, New York
2013.06 - 2019.06
- Coordinated administrative workflows among staff to enhance clinic operations and maintain seamless service delivery.
- Managed daily front-office operations including patient check-in, multi-line phone calls, scheduling, and recordkeeping.
- Handled billing inquiries and maintained patient documentation in full compliance with HIPAA standards.
Education
Associate of Science - Medical Administration
Monroe University
The Bronx, New York 2014.04 - 2016.09
Timeline
Assistor / Navigator (Hybrid Setup)
Ryan Health
2023.01 - 2023.06
Dental Coordinator (Hybrid Setup)
Smile On the Upper West Side
2019.07 - 2021.06
Associate of Science - Medical Administration
Monroe University
2014.04 - 2016.09
Office Manager
Dental Oral Surgery
2013.06 - 2019.06