SAMANTHA YEARWOOD
Brockton,MA
Summary
Dynamic Patient Navigator at Signature Healthcare with expertise in patient advocacy and data reporting. Proven ability to enhance care coordination and foster interdisciplinary collaboration. Skilled in electronic health records and effective communication, ensuring optimal patient outcomes while supporting vulnerable populations. Committed to continuous improvement and community resource utilization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Navigator - Hybrid
SIGNATURE HEALTHCARE
Brockton, USA
10.2023 - Current
- Collected and reported data on patient encounters while identifying inter-institutional issues for improvement recommendations.
- Participated in interdisciplinary team meetings to discuss best practices for optimal outcomes.
- Fostered strong relationships with nursing staff, physicians, administrators, and social workers to support initiative implementation.
- Verified and validated child and adolescent immunizations using Meditech and the Massachusetts Immunization Information System.
- Acted as an advocate for vulnerable populations who may have difficulty accessing needed services.
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
Cashier
BLANCHARD
Brockton, USA
10.2020 - 08.2024
- Assisted with employee development training.
- Managed cash handling accurately during peak hours in fast-paced environment.
- Developed strong customer relationships to foster satisfaction and loyalty.
- Maintained positive working relationships with co-workers to promote teamwork.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
Patient Services Representative
SIGNATURE HEALTHCARE
Brockton, USA
09.2022 - 10.2023
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured accuracy of data entered into electronic health record system to enhance information integrity.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Lead Infant Teacher
LITTLE DISCOVERIES
Brockton, USA
07.2019 - 09.2022
- Conducted observations and assessments of children's progress and reported findings to parents and guardians.
- Participated in professional development opportunities related to early childhood education.
- Developed and implemented age-appropriate curricula for infants that incorporated both physical and cognitive activities.
- Provided a safe, nurturing environment in which children could learn and grow.
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
- Planned special events such as holiday parties or end-of-year celebrations to foster community spirit among staff members and families alike.
Infant Room Teacher's Assistant
HUGS PLUS LEARNING CENTER
Stoughton, USA
02.2018 - 01.2019
- Assisted in preparing lesson materials and bulletin board displays.
- Administered first aid and medication in accordance with health and safety regulations.
- Encouraged children's curiosity and exploration through interactive learning activities.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
Key Holder
PAPYRUS
Braintree, USA
03.2017 - 02.2018
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Photographer
PORTRAIT SIMPLE
Braintree, USA
10.2014 - 03.2017
- Edit photos using Adobe Photoshop and other software applications.
- Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Research trends in photography styles to stay up-to-date with current technologies and practices.
- Explained price and package details to customers.
Sales Associate
VICTORIA'S SECRET
Brockton, USA
02.2014 - 10.2014
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Upsold additional items based on customer interests and needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Consultant
BEST BUY
Cambridge, USA
10.2011 - 02.2014
- Provided detailed product information to customers, including features, prices, and availability.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Participated in regular training sessions on new products, services, and industry trends.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
Associate of Science - Photography
The New England Institute of Art
Brookline, MA09.2013
Skills
- Patient advocacy
- Data reporting
- Immunization verification
- Electronic health records
- Customer relationship management
- Team building
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Training development
- Attention to detail
- Community advocate
- Medical terminology
- Medical recordkeeping
- Multi-line telephone systems
- Organized and detail oriented
- Clerical and filing support
- Insurance verifying
- Adaptability
- Multitasking
- Patient education
- Insurance verification
- Professional bedside manner
- Heartsaver first aid CPR AED (first aid CPR AED)
- Confidentiality
Certification
- HIPAA Certified
- CPR Certification
- First Aid Certification
- Teaching Certification
Affiliations
- African American Association: Brockton Juneteenth Showcase
- Let's Make Friends
- RAW: Natural Born Artists | Portfolio Viewing
- Greg Anthony Photography Internship
- Gallery 303 | FEARS
Accomplishments
- Mission Impossible Award 2025
Timeline
Patient Navigator - Hybrid
SIGNATURE HEALTHCARE
10.2023 - Current
Patient Services Representative
SIGNATURE HEALTHCARE
09.2022 - 10.2023
Cashier
BLANCHARD
10.2020 - 08.2024
Lead Infant Teacher
LITTLE DISCOVERIES
07.2019 - 09.2022
Infant Room Teacher's Assistant
HUGS PLUS LEARNING CENTER
02.2018 - 01.2019
Key Holder
PAPYRUS
03.2017 - 02.2018
Photographer
PORTRAIT SIMPLE
10.2014 - 03.2017
Sales Associate
VICTORIA'S SECRET
02.2014 - 10.2014
Sales Consultant
BEST BUY
10.2011 - 02.2014
Associate of Science - Photography
The New England Institute of Art