Yuly Salvatierra
Advanced Home Health and Hospice of Arizona
Mesa,AZ
1
Language
1
Certification
30
years of professional experience
Healthcare professional with extensive experience in patient navigation and support. Proven track record of facilitating patient access to services and resources. Highly reliable team player with strong focus on collaboration and adaptability, skilled in empathetic communication and resource coordination.
Work History
Patient Navigator
3 Years- Develop and implement marketing strategies to promote health services to physicians, hospitals, and community organizations
- Coordinated patient transitions between different levels of care, facilitating seamless handoff processes and reducing the risk of inconsistencies in treatment plans.
- Conducted visits to referral sources to present services, address questions, and provide educational materials, enhancing understanding of available health services.
- Verified patient insurance eligibility and entered patient information into system.
- Supported patients' needs by facilitating discussions with providers and families. during communication with providers, families, and support agencies.
- Helped patients and family members deal with loss and post-mortem planning.
- Identify and establish relationships with potential referral sources, including healthcare professionals, discharge planners and social workers.
- Confirmed patient insurance status to facilitate treatment planning. to support intake processing and entered patient information into the system for record accuracy.
- Work closely with the administrator to ensure smooth agency operations and excellent patient care.
Transitional Care Manager Coordinator
1 Year 11 Months- Check the daily census on low and high-risk patients.
- Prepared readmission grid to inform leadership team decisions.
- Prepare high risk census for daily complex call.
- Provided resources to patients, including Dispatch Health, housing, rental assistance, and mobile primary care, to support their ongoing care.
- Provided detailed reports to Transitional Case Managers regarding patients' needs. to Transitional Case Managers about patients’ needs.
- Create hospital stays for post-acute TCM.
- Create hospital stays for Post-acute TCM.
- Send referrals to Dispatch Health after discharge from hospital.
- Generated reports on patients located at other hospitals to facilitate resource allocation. on patients that are at other hospitals and provide them with resources and get an update from Case Managers
- Provide a report to Care Coordinators about patient discharges.
- Assisted in the development of strategic plans for operational growth and improvement.
Medical Assistant
21 Years 2 Months- Trained and onboarded new Medical Assistants in electronic medical records (EMR) systems, patient rooming procedures clinical workflows, and daily office operations.
- Provided clinical support across a practice of 12 healthcare providers, adapting to varying provider preferences, schedules, and patient care needs.
- Served as a cross-trained Medical Assistant, providing coverage for all 12 providers during scheduled staff absences while maintaining primary provider responsibilities.
- Supported two to three providers simultaneously during staff shortages, prioritizing patient care responsibilities and maintaining efficient clinical operations.
- Coordinated daily clinical activities, including patient preparation, examination room readiness, medical supply inventory, and procedure setup.
- Managed patient communications, medication prior authorizations, and insurance authorization requests for out-of-network specialty staff.
- Assisted in maintaining organized clinical workflow, accurate documentation, and compliance with patient privacy requirements,
Receptionist
1 Year- Managed multi-line phone system, routing calls and messages to appropriate medical staff.
- Scheduled patient appointments, balancing provider availability with urgent visit needs.
- Greeted patients, verified demographics, and updated registration information accurately.
- Maintained confidential records and supported HIPAA-compliant reception workflows.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
2 Years- Took inbound calls on a timely manner.
- Confirmed orders
Education
High School Diploma
Medical Assistant Diploma - Medical Assistant
Nursing Assistant - Certified Nursing Assistant
Bachelor of Science - Health Care Administration
Skills
Care coordination
Patient advocacy
Patient engagement
Healthcare
Hospice
Bilingual in Spanish and English
Teamwork and collaboration
Time management
Multitasking
Problem-solving
Confidentiality
Patient advocacy
Certification
- CPR CERTIFIED
- Fingerprint clearance
- Motivational Interviewing Certification for Healthcare Professionals
- Honor Health Prevention: Workplace Violence Prevention
Languages
Spanish
Native or Bilingual
Timeline
Patient Navigator
Advanced Home Health and Hospice of Arizona
10.2023 - CurrentRead More
Transitional Care Manager Coordinator
HonorHealth – Innovation Care Partners
11.2021 - 10.2023Read More
Medical Assistant
DESERT VIEW FAMILY MEDICINE LLC
08.2000 - 10.2021Read More
Receptionist
CASA BLANCA MEDICAL GROUP
01.1999 - 01.2000Read More
Receptionist
SCIMA-EDUCATION
01.1997 - 01.1999Read More
Mesa High School
High School Diploma
Read More
Pima Medical Institute
Medical Assistant Diploma from Medical Assistant
Read More
Mesa Community College
Nursing Assistant from Certified Nursing Assistant
Read More
University of Phoenix
Bachelor of Science from Health Care Administration
Read More