Tania Diaz
Daly City,CA
Summary
Customer-focused professional with over 7 years of experience in fast-paced restaurant and hospitality environments. Skilled in cash handling, POS systems, communication, and building strong relationships with customers. Recognized for providing excellent service, resolving guest concerns efficiently, and working effectively in team-oriented settings. Seeking to transition into a Bank Associate role where strong interpersonal, organizational, and cash-management skills can contribute to exceptional client service and operational accuracy.
Overview
9
9
years of professional experience
Work History
Server
TopGolf
Burlingame, CA
11.2024 - Current
- Deliver high-quality customer service in a fast-paced entertainment and dining environment.
- Process food and beverage orders accurately using POS systems.
- Handle guest requests and resolve concerns promptly and professionally.
- Maintain clean and organized work areas while supporting team operations.
Server
Buffalo Wild Wings
Daly City, CA
07.2021 - 07.2025
- Managed multiple tables simultaneously while maintaining excellent service standards.
- Processed customer payments and handled cash and card transactions accurately.
- Built positive relationships with guests, resulting in repeat business and customer satisfaction.
- Collaborated with kitchen and front-of-house staff to ensure efficient service.
Host/Server
Celia’s Mexican Restaurant
Daly City, CA
12.2017 - 07.2022
- Provided attentive service to guests and ensured a welcoming dining experience.
- Took and delivered food and beverage orders quickly and accurately.
- Operated POS systems and assisted with payment processing.
- Maintained cleanliness and organization of dining and service areas.
Education
No Degree - Business Management
San Jose State University
San Jose, CAHigh School Diploma -
Jefferson High Schook
Daly City2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- POS Systems
- Communication
- Teamwork
- Leadership
- Multitasking
- Adaptability
- Problem Solving
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
TopGolf
11.2024 - Current
Server
Buffalo Wild Wings
07.2021 - 07.2025
Host/Server
Celia’s Mexican Restaurant
12.2017 - 07.2022
No Degree - Business Management
San Jose State University
High School Diploma -
Jefferson High Schook