Summary
Overview
Work History
Education
Skills
Timeline
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Tania Eubanks

Fairburn,GA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at TJ Max. Skilled in customer service and time management, adept at solving complex problems and improving efficiency. Increased sales through effective customer engagement and product merchandising, showcasing a commitment to excellence and a results-driven approach. Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

5
5
years of professional experience

Work History

Associate

TJ Max
01.2023 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Distribution Center Associate

Amazon
06.2023 - 08.2023
  • Maximized warehouse space utilization by implementing effective storage solutions based on product dimensions and turnover rates.
  • Troubleshot issues with equipment, performing basic maintenance when necessary to minimize downtime.
  • Expedited customer orders by coordinating with shipping providers for timely deliveries.
  • Continuously identified areas for process improvement within the distribution center, proposing innovative ideas for increased efficiency.
  • Demonstrated commitment towards workplace safety, strictly adhering to OSHA guidelines and participating in safety training programs.
  • Prioritized tasks effectively to meet deadlines while maintaining high-quality performance under pressure.

Cashier

American Deli
11.2019 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Bachelor of Science - Police Science

Georgia Southern University
Statesboro, GA
05.2026

High School Diploma -

Creekside High School
Fairburn, GA
05.2022

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer Engagement
  • Flexible Hours
  • Complex Problem-Solving
  • Product Merchandising
  • Friendly and Helpful

Timeline

Distribution Center Associate

Amazon
06.2023 - 08.2023

Associate

TJ Max
01.2023 - Current

Cashier

American Deli
11.2019 - 06.2023

Bachelor of Science - Police Science

Georgia Southern University

High School Diploma -

Creekside High School

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Tania Eubanks