Tania Gonzalez
Cincinnati
Summary
Flexible Patient Service Representative experienced in managing patient charts, processing payments, and scheduling procedures. Delivered high levels of communication and customer service while effectively multitasking in fast-paced environments. Efficient professional in production and planning management, achieving high productivity through precise inventory management and workflow coordination.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Primary Health Solutions
Hamilton
12.2024 - Current
- Provided exceptional customer service to patients and families in a healthcare setting.
- Managed patient appointments efficiently, ensuring accurate scheduling and follow-up.
- Assisted patients with insurance inquiries and verified eligibility for services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
Art Expeditor
Hit Promotional Products Inc.
Fairfield
06.2023 - 07.2024
- Coordinated product shipments to ensure timely delivery and customer satisfaction.
- Monitored inventory levels and communicated needs to the purchasing team.
- Collaborated with production staff to streamline order fulfillment processes.
- Inspected quality assurance of products before they were shipped out to customers.
- Traced missing material and shipments through vendor and customer communications.
Operator
UGN
Monroe
11.2021 - 06.2023
- Operated machinery to maintain efficient production flow on the assembly line.
- Monitored equipment performance and executed routine maintenance tasks.
- Collaborated with team members to ensure timely completion of production goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Hamilton High School
Hamilton , OHSkills
- Patient intake
- Appointment scheduling
- Insurance verification
- Electronic health records
- HIPAA compliance
- Documentation management
- Customer service
- Quality assurance
- Effective communication
- Team collaboration
- Attention to detail
- Bilingual proficiency
Languages
English
Professional
Spanish
Professional
Timeline
Patient Service Representative
Primary Health Solutions
12.2024 - Current
Art Expeditor
Hit Promotional Products Inc.
06.2023 - 07.2024
Operator
UGN
11.2021 - 06.2023
Hamilton High School