Tania Marlow
La Vergne,TN
Summary
Demonstrated commitment to customer focus and impactful decision-making across all professional endeavors.
Overview
15
15
years of professional experience
Work History
Business Owner
Grazing Nash
La Vergne, TN
04.2012 - Current
- Founded and operated a successful business for 11 years, overseeing all aspects of operations
- Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
- Created effective marketing strategies to promote the business and attract new customers
- Utilized social media platforms to expand brand awareness and engage with target audience
- Developed partnerships with other businesses to enhance product offerings or reach new markets
- Maintained high levels of customer satisfaction through exceptional service delivery
- Implemented quality control processes to ensure consistent product/service excellence
- Negotiated contracts with key clients
Dispatcher/Customer Service
B & C Transportation
La Vergne, TN
01.2022 - 01.2024
- Coordinated and dispatched a fleet of 13 vehicles to ensure timely delivery of goods and services
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record keeping purposes
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Collaborated with maintenance team members to schedule routine vehicle inspections and repairs as needed
- Implemented a digital communication system between dispatchers and drivers resulting in improved efficiency
- Developed and implemented contingency plans for unexpected events such as traffic congestion or vehicle breakdowns
- Improved customer satisfaction by resolving delivery issues promptly and effectively
Customer Service Representative
CHS Corporate
Franklin, TN
01.2014 - 01.2015
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Customer Service Representative
Catheter supply company
Nashville, TN
05.2011 - 10.2014
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Education
High school diploma - undefined
Lavergne High School
La Vergne, TN05.2011
Skills
- Sales
- Customer service
- Leadership
- Phone etiquette
Languages
Bilingual
English
Spanish
Timeline
Dispatcher/Customer Service
B & C Transportation
01.2022 - 01.2024
Customer Service Representative
CHS Corporate
01.2014 - 01.2015
Business Owner
Grazing Nash
04.2012 - Current
Customer Service Representative
Catheter supply company
05.2011 - 10.2014
High school diploma - undefined
Lavergne High School