Tania Perez
Saint Cloud,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Dispatcher/Front Desk
The Hertz Corporation at MCO International Airport
2018.03 - Current
- As a dispatcher I'm responsible for assisting lot operations managers with car counts, lot checks, assignments of course special equipment, and communication with costumer service staff about availability of fleet.
- Making Reservations for Automobile pick up and Drop off for guest.
Sales Customer Service
Scientific games lottery
2016.09 - 2018.02
- Calling out to retailers to make orders and sell products, calling service tech for issues that retailers are having
- Managed client records
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customers issues and complaints
- Responsible for tracking and maintaining inventory
- Booked appointments for clients
- Inbound call center
- Upgraded guest to better package
- Make guest happy before off the phone and make sure all questions concerns are answered.
Customer Service Representative and Sales, Room Service(in room dining)
Hotel El Conquistador A Waldorf Astoria Resort
2014.01 - 2016.09
- Answer Customer Telephone calls Regarding Vacation Packages and Upgrades
- Respond to questions and concerns from Customers about Services Order Intakes and Verifications to qualify Family before arrival
- Speak with Customers over telephone about their needs and best options for Family Getaway and Services we offer
- I also had to meet a quota of Calls a day and Vacation Packages I sold in a week
- I also had to Meet a Quota calls per day and Sales per week to our New guest at the Resort sold rooms to walkings and passed payments to guest accounts
- In room service delivering breakfast to the guess room, making sure they get an excellent treat.
Bank Teller
RG Mortgage Bank
2011.01 - 2013.12
- Bank Teller, worked over 8 hrs a day, Opening and Closing Accounts, Answered General Inquiries from walk ins and appointments
- Oriented Customers on our Products and Services Maintained Knowledge of all Policies Payments account changes and upgrades to accounts
- Handled Customer service calls on a daily Basis and assist Customers to their needs.
Customer Service Candy store attendant
Caribbean Cinemas
2009.03 - 2011.01
- Candy store Attendant
- Open and Close store Receiving deposits and cash
- Cashing out and balancing at the end of the day to make sure every thing adds up
- People Person Very Friendly proving great Customer Service Face to face and over the phone.
Education
High School Diploma -
Dr Santiago Veve Calzada High school
01.2002
Skills
- Satisfaction
- Enthusiastic
- Goal Oriented
- Front Desk
- Excellent Customer Service skills
- Cash Handling
- Bilingual-English/spanish
- Upselling
- Great communication Skills
- Very Patient
- Quick learner
- Customer Satisfaction
- Ensures Happy Customers
- Detail Oriented
- Organized
- Focused
- Microsoft office (word,Excel,power point,Outlook)
- Server
- Problem solving
- Team management
Personal Information
Valid U.S passport
Hobbies
Cooking
Traveling
Timeline
Dispatcher/Front Desk
The Hertz Corporation at MCO International Airport
2018.03 - Current
Sales Customer Service
Scientific games lottery
2016.09 - 2018.02
Customer Service Representative and Sales, Room Service(in room dining)
Hotel El Conquistador A Waldorf Astoria Resort
2014.01 - 2016.09
Bank Teller
RG Mortgage Bank
2011.01 - 2013.12
Customer Service Candy store attendant
Caribbean Cinemas
2009.03 - 2011.01
High School Diploma -
Dr Santiago Veve Calzada High school
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