Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Tania Ramirez

Mission

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Has vast knowledge of customer service experience and working with various computer programs. Willing to learn new work experiences and become part of the team.

Overview

27
27
years of professional experience

Work History

Administrative Assistant for Special Education

Sharyland Independent School District
Mission
11.2023 - 02.2025
  • Managed scheduling and appointment logistics for staff and students.
  • Assisted in maintaining accurate student records and data entry tasks.
  • Coordinated communication between teachers, parents, and administration.
  • Supported the preparation of documents for meetings and events.
  • Facilitated inventory management for office supplies and equipment.
  • Organized files and maintained a clutter-free office environment.
  • Executed daily correspondence, including emails and phone calls.
  • Provided support during school events by setting up materials and resources.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Facilitated communication between different departments within the organization.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Greeted visitors and provided general information about the company.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Assistant Principal's Secretary

Sharyland Pioneer High School
Mission
01.2016 - 11.2023
  • Managed daily administrative tasks for school leadership team.
  • Coordinated communication between staff, parents, and students effectively.
  • Organized meetings and maintained schedules for school administrators.
  • Maintained accurate student records and confidential information securely.
  • Supported event planning and logistics for school activities and functions.
  • Developed filing systems to enhance document retrieval efficiency.
  • Reviewed incoming documents for accuracy before submitting them to the principal's office.
  • Compiled data for reports on student enrollment, attendance, grades and other related information.
  • Developed detailed plans for upcoming projects in collaboration with other departments or organizations.
  • Ensured compliance with safety regulations throughout all school areas including classrooms and offices.
  • Served as a liaison between students' families and the administration ensuring timely resolution of concerns.
  • Managed daily office operations such as filing paperwork, ordering supplies and distributing mail.
  • Assisted principal in preparing meeting agendas and taking minutes.
  • Prepared correspondence including letters, memos and forms using MS Office Suite applications.
  • Greeted visitors in a professional manner, answered inquiries and directed them to appropriate staff members.
  • Coordinated with teachers regarding student discipline issues following school policy guidelines.
  • Performed receptionist duties such as answering phones, providing information about school programs and services.
  • Handled confidential material with discretion while maintaining an organized filing system.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Special Education Clerk

Sharyland High School/Pioneer High School
Mission
08.2006 - 01.2016
  • Managed student records and maintained confidentiality in compliance with regulations.
  • Coordinated schedules and appointments for special education meetings and evaluations.
  • Assisted teachers in preparing materials and resources for special education programs.
  • Communicated with parents regarding student progress and necessary documentation.
  • Supported staff by organizing training sessions on special education policies and procedures.
  • Assessed data from tests and assessments to ensure compliance with state regulations regarding special education services.
  • Facilitated communication between school personnel and outside agencies such as social service providers or medical professionals.
  • Maintained contact with parents and guardians by providing information about their children's progress or any changes in their status.
  • Provided administrative support to teachers and other school personnel related to special education programs.
  • Provided general clerical assistance including filing, copying, faxing, and data entry, as needed by the Special Education Department.
  • Scheduled meetings, maintained records, and prepared reports for the Special Education Department.
  • Managed confidential student files and ensured all documents were up-to-date and accurate.
  • Supported teacher efforts by helping manage paperwork associated with IEPs or 504 Plans.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.

Assistant Manager

Bath and Body Works
McAllen
08.2002 - 02.2006
  • Assisted in developing operational strategies to enhance team performance.
  • Trained staff on company policies and customer service standards.
  • Implemented inventory management practices to ensure product availability.
  • Analyzed customer feedback to improve service quality and satisfaction.
  • Oversaw daily operations, ensuring compliance with safety regulations and procedures.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Sales Associate/Key Holder

Bath and Body Works
McAllen
08.1999 - 08.2002
  • Engaged customers to understand needs and promote products effectively.
  • Assisted in inventory management and restocking of merchandise on the sales floor.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.
  • Maintained store cleanliness and organization to enhance customer shopping experience.
  • Collaborated with team members to achieve daily sales goals and targets.
  • Provided product knowledge to customers, helping them make informed purchasing decisions.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Box Office Cashier

Cinemark Tinseltown USA
Mission
06.1998 - 08.1999
  • Processed ticket sales using point-of-sale systems efficiently.
  • Managed cash transactions and balanced cash drawer daily.
  • Assisted customers with inquiries regarding showtimes and ticket options.
  • Handled customer complaints with patience and effective communication skills.
  • Maintained cleanliness and organization of the box office area.
  • Monitored inventory of tickets and supplies to ensure availability.
  • Greeted customers in a friendly manner and provided excellent customer service.
  • Balanced the cash drawer at the beginning and end of each shift.
  • Maintained accurate records of all transactions including daily sales reports.
  • Adhered to safety guidelines when handling money or working with equipment.
  • Verified customer identification when necessary for age restricted events.
  • Processed payments using cash, credit cards, debit cards, and gift cards.
  • Cross-trained in multiple departments allowing flexibility in scheduling needs.
  • Performed additional duties as assigned by supervisor or manager.

Education

High School Diploma -

Mission High School
Mission
05-1998

Skills

  • Microsoft Office
  • Appointment scheduling
  • Data entry
  • Inventory management
  • Document preparation
  • Communication coordination
  • Event planning
  • Record keeping
  • Customer service
  • Problem solving
  • Time management
  • Team collaboration
  • Microsoft outlook
  • Filing and data archiving
  • Multi-line phone systems
  • Microsoft Word
  • Tech-Savvy
  • Executive management support
  • Scheduling and calendar management
  • Uses of Skyward, ESPED, Eduphoria, TipWeb, etc

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Administrative Assistant for Special Education

Sharyland Independent School District
11.2023 - 02.2025

Assistant Principal's Secretary

Sharyland Pioneer High School
01.2016 - 11.2023

Special Education Clerk

Sharyland High School/Pioneer High School
08.2006 - 01.2016

Assistant Manager

Bath and Body Works
08.2002 - 02.2006

Sales Associate/Key Holder

Bath and Body Works
08.1999 - 08.2002

Box Office Cashier

Cinemark Tinseltown USA
06.1998 - 08.1999

High School Diploma -

Mission High School

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Tania Ramirez