Tania Vanessa Rivera
Durham,NC
Summary
Experienced Customer Service Representative, fluent in Spanish; written and oral. Speak and write basic French. I've been interpreting in spanish fluently for 10+ years. Excellent reputation in resolving customer problems and providing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Stock Associate/Cashier/ Stock Lead
Ross Dress For Less
11.2023 - Current
- Oversaw daily receipt of merchandise shipments from trucks.
- Executed unloading and organization of merchandise to optimize inventory flow.
- Oversaw classification of received merchandise to ensure accurate inventory management.
- Executed merchandise placement on the sales floor to enhance product visibility.
- Maintained cleanliness and organization of work station to enhance efficiency.
- Welcomed customers and provided exceptional service to enhance their experience.
- Processed customer payments through point-of-sale systems.
Interpreter and Translator
Language Interpreters Of Georgia
08.2021 - Current
- Provided oral and written interpretations for patients during their appointments to physical therapy, physcologist, or medical check-ups, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Facilitated communication between medical staff and patient.
- Maintained message content, tone and emotion as closely as possible.
Customer Service Representative
Circle K
03.2020 - 07.2021
- Attented constant flow of incoming customers with minimal wait times.
- Offered adviced to customers based on what was needed by them.
- Responded to customer request for products.
- Cultivated customer loyalty and improved sales.
- Received the daily truck loads.
- Trained new hires.
Patient Financial Services Representative
UNC Rex Healthcare
10.2016 - 09.2018
- Entered patients information into system for later access and review.
- Abided by HIPPA regulations.
- Processed debtors payments and updated account to show the current balance.
- Entered updated insurance information for patient.
- Contacted patient regarding balance and payment options.
- Added patient to payment plans.
- Contacted insurance company to discuss their part of payments.
- Advised patients of Financial assistance application.
- Received and sorted out incoming mail.
- Trained new hires.
Patient Access Representative
Medassist, A Firstsource Company
10.2012 - 10.2016
- Prepared reports detailing billing actions, flags, and other key information.
- Entered patients details and notes into system for access and review.
- Monitored flags and urgent items with accuracy and efficiency.
- Responded to Patient inquiries.
- Received and sorted incoming mail.
- Handled outgoing mail.
- Received incoming and made outgoing calls.
- Trained new hires.
Production Worker
UniFirst
10.2010 - 10.2012
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Barista/Shift Supervisor
Starbucks Coffee Company
08.2008 - 10.2010
- Crafted high-quality beverages to enhance customer satisfaction.
- Managed cash register operations, ensuring accurate transactions and customer service.
- Managed counting and depositing of tips and cashier drops from daily shifts.
- Facilitated training sessions for new cashiers to enhance operational efficiency.
- Enhanced comprehension of company product offerings to elevate customer satisfaction.
Education
Durham Tech Community College
Durham, NCHigh School Diploma - undefined
Manassas Park High School
Manassas Park, VA06.2007
Skills
- Executed message translation to ensure clear communication across diverse audiences
- Facilitated clear communication among team members through oral and written formats Supported project documentation by creating concise reports and presentations Assisted in conveying complex information to diverse audiences
- Assisted in facilitating communication between Spanish-speaking clients and service providers Supported team members in delivering accurate interpretations during meetings and events Contributed to a positive experience for clients through effective language support
- Assisted in maintaining compliance with HIPAA regulations to protect patient information Supported training initiatives for staff on HIPAA policies and procedures Aided in the development of documentation to ensure adherence to privacy standards
- Documented and organized call records to ensure accurate communication tracking
- Demonstrated exceptional courtesy in all customer interactions
- Demonstrated efficiency and meticulous attention to detail in all tasks
- Maintained composure and professionalism in high-pressure situations
- Executed credit card payment processing to ensure seamless transaction experiences
- Executed refund processing procedures to ensure timely customer reimbursements
- Leveraged advanced computer skills to enhance operational efficiency
Languages
English
Spanish
French
Awards
Employee of Month
Timeline
Stock Associate/Cashier/ Stock Lead
Ross Dress For Less
11.2023 - Current
Interpreter and Translator
Language Interpreters Of Georgia
08.2021 - Current
Customer Service Representative
Circle K
03.2020 - 07.2021
Patient Financial Services Representative
UNC Rex Healthcare
10.2016 - 09.2018
Patient Access Representative
Medassist, A Firstsource Company
10.2012 - 10.2016
Production Worker
UniFirst
10.2010 - 10.2012
Barista/Shift Supervisor
Starbucks Coffee Company
08.2008 - 10.2010
High School Diploma - undefined
Manassas Park High School
Durham Tech Community College