Tania Rivero
Amarillo,TX
Summary
Detail-oriented professional with experience in fast-paced environments, recognized for strong time management and multitasking abilities. Skilled in handling guest inquiries and resolving complaints, ready to contribute to a team dedicated to exceptional service.
Overview
2
2
years of professional experience
Work History
Receptionist
Quality Inn
Perryton, Texas
11.2023 - 11.2024
- Welcomed and guided guests through check-in and check-out processes to ensure smooth arrivals and departures.
- Handled phone calls and addressed guest inquiries promptly to enhance customer satisfaction.
- Resolved guest complaints with professionalism and courtesy, ensuring positive guest experiences.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients to ensure organized service delivery.
- Handled cash transactions and processed payments accurately.
- Updated and recorded customer or client information to maintain accounts.
Waitress
Margarita's Steakhouse
Perryton, Texas
03.2023 - 11.2023
- Delivered friendly, attentive service to enhance guest experience in fast-paced environment.
- Took and accurately processed customer orders using point-of-sale system.
- Checked back with customers throughout meal service to ensure satisfaction.
- Resolved customer complaints and concerns promptly to maintain high satisfaction levels.
- Ensured cleanliness of tables and dining areas to create a welcoming atmosphere for guests.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Organized take-out orders efficiently according to customer requests.
Education
BBA - Business Administration
Texas Tech University
Lubbock, TX08-2028
Certificate - Cosmetology
Frank Philips College
Perryton, TX05-2023
Skills
- Customer service
- Appointment scheduling
- Cash handling
- Problem resolution
- Effective communication
- Time management
- Multitasking and prioritization
- Team collaboration
- Calm demeanor
- Positive and professional
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
Quality Inn
11.2023 - 11.2024
Waitress
Margarita's Steakhouse
03.2023 - 11.2023
BBA - Business Administration
Texas Tech University
Certificate - Cosmetology
Frank Philips College