Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

Tania Sauls

Kansas City,KS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Client Services II

Quest Diagnostics
01.2022 - Current
  • Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
  • Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires/cross trainers, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Certified Medication Aide-CNA/Activity Director

Delaware Highlands Assisted Living
06.2014 - 08.2022
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
  • Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

US Bank Customer Service

US Bank
04.2019 - 04.2020
  • Assisted with prepaid accounts
  • Balance transfer
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.

Yanfeng USA Automotive-Molding Machine Operator

Manpower
11.2015 - 03.2016
  • Set-up properly to produce quality parts at the required production rate
  • Communicates with Team lead for downtime, scrap or quality reject issues
  • Turn in completed end of shift reports
  • Other duties as assigned.

Machine Operator, Material Handler

U.S Farathane
10.2014 - 06.2015
  • Operate molding and pressing equipment per company procedures
  • Correct application of lot numbers
  • Assure product meets established quality criteria of zero non-conformances
  • Keep work area clean and organized at all times
  • Follow and responsible for all internal and OSHA required safety procedures.

Housekeeper

06.2014 - 04.2015
  • Clean rooms, lounges, lobbies, bathrooms and hallways
  • Vacuum and wash carpets and rugs
  • Empty wastepaper baskets
  • Transport trash to disposal equipment
  • Dust and polish wooden surfaces and furniture.

Crew Member

Taco Bueno
09.2014 - 02.2015
  • Provide best customer services and standard operational and food safety procedures of the company
  • Serving food
  • Cleaning dining areas and work stations
  • Take orders and handle cash.

Cleaning Crew (part time)

Woodley Building Maintenance
03.2014 - 05.2014
  • Reported to Team Lead for direction of housekeeping services in the facility
  • Performed surfaces cleaning, mopping, vacuuming and dusting
  • Washed, buffed and polished floors using scrubbing machines and vacuum cleaners
  • Emptied and cleaned trash bins
  • Cleaned toilets and washrooms per standards.

Allied Staffing
12.2013 - 03.2014

Assistant Manager

Piercing Pagoda
07.2013 - 12.2013
  • Present customers with merchandise options appropriate for their needs and interests
  • Demonstrate to sales associates how to present merchandise and provide information about products and add-on's
  • Coordinate and monitor the status of special orders to ensure timely completion and communication
  • Resolve customer service issues, using discretion to balance customer satisfaction with company interest
  • Perform ear piercing and monitor compliance to corporate and health policies.

CNA

Alliance Home Health
05.2012 - 08.2012
  • Provide quality patient care as an in-demand per-diem CNA, acute-care, rehabilitation, home healthcare
  • Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing
  • Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.

Crew Member

McDonalds
10.2011 - 08.2012
  • Handled cash, customer service, balanced drawer, and placed orders for inventory
  • Managed multi-lined phones
  • Developed reputation for prompt, efficient service with high level of accuracy
  • Maintained thorough knowledge of store merchandise
  • Developed constructive working relationships with others and maintain them over time.

Education

High School Diploma -

F.L Schlagle High School
Kansas City, KS
05.2021

No Degree -

University of Arkansas At Pine Bluff
Pine Bluff, AR

Associate of Science -

Coffeyville Community College
Coffeyville, KS

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Problem-solving abilities
  • Attention to Detail
  • Time Management
  • Positive Attitude
  • Multitasking Abilities
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility

Volunteer Experience

  • Hazel Grove Elementary, Kansas City, KS, 01/2014 - 05/2014, Pared with students one on one with math and reading before and after school, Monitor students on field trips
  • Ladies of Destiny Panel "what should I know going to college?", 03/2011
  • Habitat For humanity, 2011-2020 Work on building sites painting, building sheds, cleaning.

Certification

  • CMA - Certified Medication Aide
  • CNA - Certified Nursing Assistant

Timeline

Client Services II

Quest Diagnostics
01.2022 - Current

US Bank Customer Service

US Bank
04.2019 - 04.2020

Yanfeng USA Automotive-Molding Machine Operator

Manpower
11.2015 - 03.2016

Machine Operator, Material Handler

U.S Farathane
10.2014 - 06.2015

Crew Member

Taco Bueno
09.2014 - 02.2015

Certified Medication Aide-CNA/Activity Director

Delaware Highlands Assisted Living
06.2014 - 08.2022

Housekeeper

06.2014 - 04.2015

Cleaning Crew (part time)

Woodley Building Maintenance
03.2014 - 05.2014

Allied Staffing
12.2013 - 03.2014

Assistant Manager

Piercing Pagoda
07.2013 - 12.2013

CNA

Alliance Home Health
05.2012 - 08.2012

Crew Member

McDonalds
10.2011 - 08.2012

High School Diploma -

F.L Schlagle High School

No Degree -

University of Arkansas At Pine Bluff

Associate of Science -

Coffeyville Community College

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Tania Sauls