Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tania Smith

Matteson,IL

Overview

9
9
years of professional experience
1
1
Certification

Work History

Warehouse Associate/ Trainer/ Clerk

Walmart - Sam's Club
Matteson, IL
02.2022 - Current
  • Achieved 100% accuracy rate while processing over 3,500 online orders weekly, earning Employee of the Month for March.
  • Trained 40 associates in picking and packing; monitored performance of two T3 trainers.
  • Collaborated with support team to exceed order turnaround goals, maintaining 99.9% completion rate for on-time shipments.
  • Operated forklifts and pallet jacks to transport freight loads efficiently.
  • Handled hazardous materials safely in compliance with regulations.
  • Reconciled stock discrepancies between physical and online inventory alongside Quality Assurance.

Medical Assistant Extern

Advocate Medical Group
Chicago, USA
11.2022 - 01.2023
  • Assisted OBGYN physician with procedures and instrument setup.
  • Relayed medical information to patients regarding results and doctors' orders via phone and email, providing patient education on medication and post-visit care instructions.
  • I roomed 20 or more patients daily, collected vitals, and recorded the chief complaint
  • Administered TDap, flu, HPV, and Depo injections.
  • Utilized autoclave for sterilization, collected specimen for lab testing, and preformed fetal non-stress test (NST).

Store Manager / Assisted Manager / Sales Representative

Snipes
Matteson, USA
10.2016 - 03.2022
  • Mentored and motivated team of 14 sales representatives, promoting 2 associates to key holders.
  • Achieved over 25% sales increase exceeding weekly goal of $20,000, ranking store 1st in the midwest metric.
  • Hired and onboarded 6 new employees, enhancing retention rate by 50%.
  • Reduced shrinkage by 10% through improved inventory controls and comprehensive staff training.
  • Implemented new floor layouts that enhanced product visibility and boosted impulse buys by 30%.

IT Support Specialist

Krimson Technology Group
Country Club Hills, USA
12.2018 - 11.2021
  • Delivered Tier 2/3 technical support to over 300 users across multiple locations.
  • Managed company-wide Microsoft 365 migration project, achieving completion with less than 2% disruption.
  • Coordinated cross-departmental initiative to refresh over 150 workstations.
  • Led vendor selection and procurement process for help desk software implementation.
  • Documented standard operating procedures and training materials for end-users and support staff.
  • Trained new support representatives on troubleshooting techniques and company support protocols.

Education

Medical Assistant Diploma -

Lincoln College of Technology
Melrose Park, IL
01.2023

Some College (No Degree) - Business Management

Calumet College of St. Joseph
Whiting, IN
05-2021

Certification of Completion - Computer Programming

Katalyst Cohort
Chicago, Illinois
01.2019

Skills

  • Customer service and support
  • Project management
  • Team development
  • Problem solving
  • Data entry and organization
  • Inventory control
  • Leadership skills
  • Time management strategies
  • Order processing

Certification

  • JavaScript
  • Python
  • SQL
  • C++
  • HIPPA
  • OSHA
  • PED's Certified
  • CPR Certified
  • Fork Lift Certified

Timeline

Medical Assistant Extern

Advocate Medical Group
11.2022 - 01.2023

Warehouse Associate/ Trainer/ Clerk

Walmart - Sam's Club
02.2022 - Current

IT Support Specialist

Krimson Technology Group
12.2018 - 11.2021

Store Manager / Assisted Manager / Sales Representative

Snipes
10.2016 - 03.2022

Medical Assistant Diploma -

Lincoln College of Technology

Some College (No Degree) - Business Management

Calumet College of St. Joseph

Certification of Completion - Computer Programming

Katalyst Cohort

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Tania Smith