Tania Thomas
Pleasanton,California
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Agent
State Farm Insurance Inc
Danville, CA
2022.03 - Current
- Communicate effectively with customers in stressful environment to provide information in response to inquiries about products and services, and resolve billing or coverage discrepancies.
- Managed multiple inquiries and transactions simultaneously.
- Worked with other service professionals pprofessionals within company to solve various billing, transactional, and service needs to clients.
- Contacted Underwriter and submit s form to bind coverage.
- Serviced can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Customer Service Agent
State Farm Insurance Inc
Pleasanton, CA
2021.07 - 2022.02
- Provided prompt, accurate, and friendly customer service.
- Established customer relationships and followed up with customers as needed
- Provided administrative support to the branch, answering phones, responding to faxes, scheduling appointments and distributed marketing materials.
- Accepted payments and managed billing.
- Managed and updated CRM system (Salesforce).
Education
Higher National Diploma Business Studies - Business Studies
South Glamorgan Institute of Higher Education
Cardiff, Wales.1986-06
Skills
- Inbound Customer Service
- Documentation And Reporting
- Billing Inquiries
- Customer Relationship Management (CRM)
- Payment Processing
Certification
- Casualty, Property Insurance
Timeline
Customer Service Agent
State Farm Insurance Inc
2022.03 - Current
Customer Service Agent
State Farm Insurance Inc
2021.07 - 2022.02
Higher National Diploma Business Studies - Business Studies
South Glamorgan Institute of Higher Education