Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tania E. Thomas

Phoenix

Overview

5
5
years of professional experience
1
1
Certification

Work History

Healthcare Associate

08.2024 - Current
  • Serve as primary contact for patients navigating health benefits, treatment authorizations, and wellness services, ensuring accuracy and empathy.
  • Coordinate complex healthcare requests, including specialist visits, imaging procedures, prescriptions, and provider support tasks, while maintaining HIPAA compliance.
  • Mentor peers by answering process questions and modeling best practices.
  • Consistently exceed performance goals in satisfaction, resolution time, and compliance.

Library Media Specialist

Palm Valley Elementary
08.2023 - 05.2024
  • Designed and facilitated activities tailored to student developmental needs.
  • Maintained confidential student records, including health and emergency information.
  • Enhanced curriculum with creative lesson ideas and ensured copyright compliance.
  • Managed and organized digital and print library resources.

Operations Assistant

Harbor Health Inc.
05.2020 - 08.2022
  • Coordinated communication with patients, providers, and vendors to streamline operations.
  • Monitored quality and compliance with healthcare standards and protocols.
  • Oversaw financial reports and ensure accurate documentation.
  • Supported cross-functional teams to improve efficiency and patient outcomes.

Customer Service Representative

Valor Global
12.2020 - 08.2021
  • Managed high-volume inbound calls, resolving inquiries with efficiency and professionalism.
  • De-escalated challenging situations, ensuring positive patient outcomes.
  • Guided patients through complex application and authorization processes, ensuring compliance.

Education

Bachelor of Science - Healthy Lifestyles and Fitness Science

Arizona State University
Tempe, AZ
05.2029

Skills

  • Technical: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, Electronic Medical Records (EMR) Systems, Data Entry, Zoom
  • Healthcare & Service Skills: Patient & Provider Support, Authorization & Scheduling, Compliance & HIPAA Standards

Certification

December 2021- Northwest Phlebotomy School

Timeline

Healthcare Associate

08.2024 - Current

Library Media Specialist

Palm Valley Elementary
08.2023 - 05.2024

Customer Service Representative

Valor Global
12.2020 - 08.2021

Operations Assistant

Harbor Health Inc.
05.2020 - 08.2022

Bachelor of Science - Healthy Lifestyles and Fitness Science

Arizona State University

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Tania E. Thomas