Tania Trimble
Heidelberg Materials
LANCASTER,PA
1
Language
15
years of professional experience
Dedicated professional with proven customer service skills, adept at multitasking and problem-solving. Committed to enhancing team productivity and streamlining operations.
Work History
Area Clerk I
2 Years- Processed customer orders accurately and efficiently using company-specific software.
- Maintained organized inventory records to ensure timely stock replenishment.
- Collaborated with team members to streamline office operations and enhance productivity.
- Assisted in resolving customer inquiries, providing exceptional service.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Performed cash, card, and check transactions to complete customer purchases.
- Implemented filing systems that improved document retrieval time and organization.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Plant Dispatcher
13 Years 4 Months- Managed communication between drivers, clients, and dispatch team to ensure timely service.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Answered phone calls and responded to customer emails.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
Education
High School Diploma
No Degree - Business Data Processing
Skills
Cash handling
Cash management
Transaction processing
Financial recordkeeping
Digital document organization
Schedule and calendar management
Multitasking Abilities
Time management
Problem-solving
Customer service
Customer satisfaction
Telephone etiquette
Verbal and writing communication
Confidentiality
Organizational skills
Prioritization
Task prioritization
Teamwork and collaboration
Relationship building
Task organization
Cross-functional collaboration
Honest and dependable
Integrity and trustworthiness
Accountability in tasks
Reliability
Dependability
Financial recordkeeping
Sales transaction management
Languages
English
Native or Bilingual
Timeline
Area Clerk I
Heidelberg Materials
08.2024 - 08.2026Read More
Plant Dispatcher
Highway Materials, Inc
04.2011 - 08.2024Read More
Warwick High School
High School Diploma
Read More
Brownstown Vo-tech
No Degree from Business Data Processing
Read More