Open To Work
VENITA C. MILBURN
Sardinia
Summary
Results-driven professional with hands-on experience in practice management and operations support in medical and governmental settings. Expertise in EHR implementation, staff training, and billing management, enhancing efficiency and customer satisfaction. Organized and detail-oriented, focused on optimizing service delivery and fostering team collaboration while ensuring confidentiality. Committed to delivering positive customer experiences through strong multitasking and time management skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Utility Clerk, Police Clerk, and Mayor’s Court Clerk
Village of Sardinia
Sardinia
05.2023 - Current
- Established utility accounts, managed billing, and processed payments for utility services.
- Assumed responsibilities for Police and Mayor’s clerk roles alongside utility clerk duties.
- Work closely with the police department processing citations, taking payments, and processing warrants, updating records with the Bureau of Motor Vehicles.
- Certified as a LEADS operator, ensuring compliance with law enforcement data management.
- Prepared court files, processed payments, and facilitated payment plans for Mayor’s Court.
- Processed license forfeitures, warrant blocks, and registration blocks for the Bureau of Motor Vehicles.
Practice Administrator
Brown County Women’s Health LLC
Georgetown
10.2012 - Current
- Led credentialing and established new practice alongside two physicians to continue serving community healthcare needs.
- Perform all aspects of management including staffing, budget preparation, and Athena EHR implementation along with working with accountants to implement the nonprofit status for the practice.
- Oversaw billing operations and liaised with insurance companies to ensure accurate claims processing.
- Adjusted working hours to under 20 per week to address financial challenges post-Covid pandemic.
- Established a non-profit private practice after Southwest Regional ended the service line for Women’s Health.
Practice Manager
Donohoo Primary Care LLC
Georgetown
07.2019 - 04.2022
- Practice manager for new solo private practice that is a hybrid Direct Primary Care office.
- Managed daily administrative tasks, including charge posting, claims submission to insurance companies, and payment posting.
- Handled payroll, scheduling, and training for Practice Fusion and Kareo EHR systems.
- Supervised and trained staff to improve operational efficiency.
- Completed physician credentialing.
- Practice accepts Medicare and Medicaid.
Managing Consultant
Neurology Healthcare LLC
Batavia
10.2011 - 05.2013
- Led strategic initiatives to enhance patient care and operational efficiency.
- Analyzed healthcare trends to inform decision-making processes and policy development.
- Developed comprehensive training programs for clinical staff and management teams.
- Assisted physician with staffing and policy implementation.
Clinical Practice Manager
Southwest Regional Medical Center
Georgetown
06.2011 - 05.2012
- Clinical practice manager for several hospital owned practices including Family practice, Pediatrics, Urgent Care, Surgery, Women’s Health.
- Facilitated physician relations, resolving staffing challenges to enhance operational stability.
- Closed service lines, leading to hospital closure due to prior management and financial issues.
- Hospital closed
Area Practice Manager
Mercy Health Partners
Cincinnati
10.1994 - 06.2011
- Transitioned from medical assistant to team lead and ultimately to area practice manager, overseeing practices in family medicine, internal medicine, gynecology, infectious disease, and psychiatry.
- Managed staffing, budget preparation, and physician interactions across multiple locations, ensuring operational effectiveness.
- Oversaw physician billing processes, focusing on revenue management, charge capture, registration training, and conducting office practice audits.
- I served as a power user for EPIC implementation for EHR and trained new practices joining Mercy Health.
Education
Bachelors - Health Care Management
Ohio Christian University
Circleville, OH05-2013
Associate of Applied Science - Human & Social Services, Chemical Dependency Major
Southern State Community College
Sardinia03-2009
Diploma - Medical Assisting Program
Southern Ohio College
Cincinnati, OH01-1984
Skills
- Payment processing
- Cash handling
- Payment handling
- Cash management
- Record updating
- Operations support
- Account management
- Customer satisfaction
- Relationship management
- Administrative tasks
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Verbal communication
- Interpersonal relations
- Team building
- Staff training
- Confidentiality
Affiliations
- Professional Association of Health Care Office Management, 2003, CMM earned 11/08
- Phi Theta Kappa Honor Society, Southern State Community College, 2006
- Pinnacle Honor Society, Ohio Christian University, 2013
- National Alliance on Mental Illness (NAMI), 2017, Family to Family Facilitator
- Brown County Board of Mental Health and Addiction Services, Board Member, 2018 – 2025 (term expired)
- Coalition for a Drug Free Brown County Ohio, 2017
- His Will Homes, Team member, 05/21
Certification
- Certified Medical Manager, Professional Association of Healthcare Management, #00067029
- Registered Medical Assistant, American Medical Technologists, #181736
- State of Ohio Counselor, Marriage, & Family Therapist Board, #W09000062
- CPR, American Heart Association, 06/12 - 12/22
- Ohio Insurance Life License, 02/23
- Mental Health First Aider, 01/23
- Licensed Minister, 03/23, American Marriage Ministries
- Mental Health Coach, Currently pursuing, Light University and AACC
- Child Abuse Training Course, 04/23, Protect My Ministry
Training
- Crucial Conversations
- Violence in the Workplace
- HazMat Training
- Selecting the Best
- JCAHO: Hot Buttons – Hospital Owned Physician Offices/Clinics
- Healthcare Leadership Academy
- R.I.S.E.N.
- ICD 10 for OB/Gyn
- Medicare and Medicaid Updates
References
- Ms. Amy Mason, Village Administrator, 313 Smalley Road, Peebles, OH 45660, 513-919-2958
- Ms. Shelley Buchanan, Retired Physician Liaison, Mercy Health Partners, Cincinnati, OH, 513-607-2581, Shelleybuchanan3@gmail.com
- Deanna Vietze, Director, Brown County Mental Health and Addiction Services, 85 Banting Rd, Georgetown, OH, 45121, 937-378-3504, dvietze@bcmhas.org
Recent Trainings
- WRAP (Wellness Recovery Action Plan)
- Mental Health First Aid Training
- Ohio Life Insurance
- Mental Health Coach
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$65000/yr - $200000/yrTimeline
Utility Clerk, Police Clerk, and Mayor’s Court Clerk
Village of Sardinia
05.2023 - Current
Practice Manager
Donohoo Primary Care LLC
07.2019 - 04.2022
Practice Administrator
Brown County Women’s Health LLC
10.2012 - Current
Managing Consultant
Neurology Healthcare LLC
10.2011 - 05.2013
Clinical Practice Manager
Southwest Regional Medical Center
06.2011 - 05.2012
Area Practice Manager
Mercy Health Partners
10.1994 - 06.2011
Bachelors - Health Care Management
Ohio Christian University
Associate of Applied Science - Human & Social Services, Chemical Dependency Major
Southern State Community College
Diploma - Medical Assisting Program
Southern Ohio College