Tania Valdez Molina
Federal Way,WA
Summary
Dynamic and results-driven professional with extensive experience numerous dining facilities. Recognized for delivering exceptional customer service and resolving guest concerns effectively. Proven ability in optimizing seating efficiency and enhancing guest satisfaction, while maintaining high standards of cleanliness and safety. Skilled in inventory management and staff training, fostering a culture of excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Los Amigos Taqueria
Federal Way, Washington
04.2017 - 05.2021
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored new staff on menu knowledge and service protocols.
- Coordinated shift schedules, optimizing workforce allocation during peak hours.
- Implemented inventory management practices to reduce waste and control costs.
Manager on Duty
Los Amigos Taqueria
Federal Way, WA
04.2017 - 05.2019
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained staff on food safety protocols and efficient service techniques.
- Managed inventory levels, conducted stock checks, and placed orders for supplies.
- Resolved customer complaints promptly and effectively to enhance dining experience.
- Monitored compliance with health regulations and maintained cleanliness standards throughout the establishment.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Janitor
Los Amigos Taqueria
Federal Way, WA
04.2017 - 05.2019
- Maintained cleanliness and sanitation standards in all areas of restaurant, ensuring a welcoming environment.
- Operated cleaning equipment, including floor scrubbers and pressure washers, to enhance operational efficiency.
- Disposed of waste properly and recycled materials according to environmental guidelines, promoting sustainability efforts.
- Assisted in setting up and breaking down dining areas for events, contributing to smooth operational flow.
- Monitored inventory of cleaning supplies and reported shortages to management for timely replenishment.
- Trained new staff on cleaning procedures and safety practices, fostering a culture of safety and accountability.
Cook
Los Amigos Taqueria
Federal Way, WA
04.2017 - 05.2019
- Prepare menu items, ensuring adherence to recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace, following health and safety regulations.
- Assisted in inventory management, monitoring stock levels, and placing orders as needed.
- Collaborated with team members to optimize food preparation processes and service efficiency.
Cashier Manager
Los Amigos Taqueria
Federal Way, WA
04.2017 - 05.2019
- Supervised daily cashier operations, ensuring efficient transaction processes and customer satisfaction.
- Trained new staff on cash handling procedures and point-of-sale systems for optimal performance.
- Implemented inventory tracking methods to maintain accurate stock levels and reduce discrepancies.
- Developed schedules for cashiers, optimizing staffing levels during peak service hours.
- Resolved customer inquiries and complaints swiftly, enhancing overall dining experience and loyalty.
- Conducted regular audits of cash registers, ensuring accuracy in financial reporting and accountability.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
Waitress /Cashier
Los Bigotes De Villa
Federal Way, WA
05.2016 - 05.2019
- Delivered prompt, friendly, and attentive service to guests in a fast‑paced dining environment
- Accurately took customer orders and entered them into POS systems
- Served food and beverages while ensuring proper presentation and order accuracy
- Managed multiple tables simultaneously while maintaining high service standards
- Processed payments, handled cash, and closed out checks efficiently
- Maintained cleanliness of dining areas, tables, and service stations
- Collaborated with kitchen staff to ensure timely and accurate food delivery
- Addressed guest concerns and resolved issues to ensure a positive dining experience
Cocktail Server
Los Bukanas
Kent, WA
01.2016 - 06.2016
- Provided fast, friendly, and attentive service in a high‑volume bar or lounge setting
- Took drink and food orders accurately and entered them into POS systems
- Served cocktails, wine, beer, and specialty drinks with proper presentation
- Maintained knowledge of drink menus, ingredients, and daily specials
- Ensured guests’ IDs were checked and alcohol service laws were followed
- Cleared and reset tables quickly to maintain smooth guest flow
- Delivered clean silverware, glassware, and table settings to dining areas
- Assisted servers by running food, refilling drinks, and supporting guest needs
- Maintained cleanliness of dining room, service stations, and walkways
Cocktail Server
Morelia Mexican Restaurant
Kent, WA
01.2013 - 06.2016
- Created a welcoming atmosphere by engaging guests and anticipating their needs
- Recommended signature cocktails and upsold premium liquors and add‑ons
- Handled guest concerns professionally to maintain a positive experience
- Built rapport with regular customers to encourage repeat business
- Managed multiple tables during peak hours with speed and accuracy
- Coordinated with servers and kitchen staff to ensure timely service
- Supported large parties and special events by preparing and organizing seating areas
- Cleared and reset tables quickly to maintain smooth guest flow
- Delivered clean silverware, glassware, and table settings to dining areas
- Assisted servers by running food, refilling drinks, and supporting guest needs
- Maintained cleanliness of facility
Janitor
La Bonita
Tacoma, WA
03.2011 - 01.2013
- Performed daily cleaning tasks including sweeping, mopping, vacuuming, and dusting
- Cleaned and sanitized restrooms, break rooms, and common areas
- Emptied trash and recycling bins and replaced liners
- Disinfected high‑touch surfaces to maintain a safe and hygienic environment
- Cleaned windows, mirrors, and glass surfaces for a streak‑free finish
- Performed floor care including buffing, waxing, and carpet cleaning (if applicable)
- Reported maintenance issues such as leaks, broken fixtures, or safety hazards
- Restocked supplies such as soap, paper towels, and toilet tissue
- Completed cleaning schedules on time while maintaining high standards
- Worked independently with minimal supervision
- Responded quickly to spills, messes, or urgent cleaning needs
- Supported team members during high‑traffic or high‑demand periods
Bartender
La Bonita
Tacoma, WA
03.2011 - 01.2013
- Created a welcoming atmosphere by engaging guests and anticipating their needs
- Recommended drinks based on guest preferences and upsold premium liquors
- Handled customer concerns professionally to maintain a positive bar environment
- Built rapport with regulars to encourage repeat business
- Managed multiple drink orders simultaneously during peak hours and events
- Worked efficiently under pressure while maintaining accuracy and speed
- Coordinated with servers and kitchen staff to ensure smooth operations
- Promoted featured cocktails, top‑shelf spirits, and high‑margin items
- Processed cash and card payments, balanced tills, and closed out registers
- Increased sales through suggestive selling and personalized recommendations
- Prepared and served cocktails, beer, wine, and specialty drinks with accuracy and consistency
- Maintained extensive knowledge of drink recipes, seasonal menus, and bar standards
- Took customer orders, entered them into POS systems, and ensured timely service
- Checked IDs and followed all alcohol service laws and safety regulations
Cocktail Server
La Bonita
Tacoma, WA
03.2011 - 01.2013
- Engaged guests with a welcoming attitude and anticipated their needs throughout service
- Recommended signature cocktails and upsold premium liquors and add‑ons
- Handled guest concerns professionally to maintain a positive atmosphere
- Built rapport with regular customers to encourage repeat business
- Managed multiple tables and sections during peak hours, events, and busy weekends
- Worked efficiently in loud, fast‑paced environments with minimal supervision
- Coordinated with bartenders, barbacks, and security to maintain smooth operations
- Provided prompt, friendly, and attentive service in a bar, lounge, or nightclub setting
- Took drink and food orders accurately and entered them into POS systems
- Served cocktails, wine, beer, and specialty beverages with proper presentation
- Maintained strong knowledge of drink menus, ingredients, and seasonal specials
- Ensured responsible alcohol service by checking IDs and following all regulations
Hostess
Chang’s Mongolian Grill
Kent, WA
03.2006 - 06.2008
- Greeted guests warmly and created a welcoming first impression
- Managed reservations, waitlists, and seating charts using POS or reservation systems
- Guided guests to tables and ensured smooth seating flow
- Answered phone calls, provided restaurant information, and handled takeout orders
- Anticipated guest needs and provided prompt assistance
- Addressed guest concerns or special requests and communicated them to servers or management
- Maintained a friendly, professional demeanor during high‑volume periods
- Ensured guests were comfortable while waiting by offering menus or updates on wait times
- Coordinated with servers, bussers, and kitchen staff to maintain efficient service
- Balanced table rotation to support fair workload distribution among servers
- Assisted with organizing large parties, special events, and group reservations
- Monitored dining room flow to prevent bottlenecks and maintain service quality
Education
Trade School -
South Seattle Community College
Seattle, WAGED -
Highline Community College
DesMoines, WA12.2012
Skills
- Delivered a high standard of customer service by anticipating guest needs
- Resolved guest concerns professionally to uphold service quality
- Enhanced guest satisfaction by improving seating efficiency and communication during peak hours
- Recognized by leadership for professionalism, reliability, and exceptional guest service
- Contributed to increased return visits through consistent hospitality and attention to
Certification
CPR and First Aid certified
Timeline
Waitress Supervisor
Los Amigos Taqueria
04.2017 - 05.2021
Manager on Duty
Los Amigos Taqueria
04.2017 - 05.2019
Janitor
Los Amigos Taqueria
04.2017 - 05.2019
Cook
Los Amigos Taqueria
04.2017 - 05.2019
Cashier Manager
Los Amigos Taqueria
04.2017 - 05.2019
Waitress /Cashier
Los Bigotes De Villa
05.2016 - 05.2019
Cocktail Server
Los Bukanas
01.2016 - 06.2016
Cocktail Server
Morelia Mexican Restaurant
01.2013 - 06.2016
Janitor
La Bonita
03.2011 - 01.2013
Bartender
La Bonita
03.2011 - 01.2013
Cocktail Server
La Bonita
03.2011 - 01.2013
Hostess
Chang’s Mongolian Grill
03.2006 - 06.2008
Trade School -
South Seattle Community College
GED -
Highline Community College