Tania Zamora Perez

•Protected patients by observing strict HIPAA guidelines.

•Called patients to confirm scheduled appointments and obtain additional details.

•Photocopied insurance cards, documented details and verified patient coverage for

upcoming procedures or appointments.

•Answered incoming calls, responding to inquiries from patients and other medical offices.

•Took messages from patients and promptly relayed to appropriate staff.

•Assisted with filing of medical records and documents, maintaining accurate electronic

files.

•Assisted with 100+ incoming calls daily.

•Determined the nature of the call, direct to appropriate department.

•Prepared charts for new patients, ensuring all necessary forms were completed correctly.

•Carried out daily tasks by professionally communicating with physicians, nursing staff,

technicians and medical assistants.

•Managed front office customer service, appointment management, billing and administration task.