Tania Elizabeth Mendieta Barrera
San Francisco,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Bank Teller
Wells Fargo
03.2025 - Current
- Processed customer transactions accurately and efficiently in high-volume environment.
- Assisted customers with account inquiries, ensuring clear communication and support.
- Balanced cash drawer daily, maintaining accuracy and compliance with bank policies.
- Maintained up-to-date knowledge of banking regulations to ensure compliance during all transactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Customer Service Representative
Community Choice Financial Inc.
11.2022 - 03.2025
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School -
Colegio Publico Republica De Argentina
Managua, Nicaragua12.2016
Skills
- Consultative Sales
- Complaint Resolution
- Report Generation
- Data Collection
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Call Triaging
- Service Upselling
- Account Management
- Money Handling Abilities
- Positive Attitude
- Customer Relations
- Service Standard Compliance
- Office Equipment Proficiency
- Product Promotion
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bank Teller
Wells Fargo
03.2025 - Current
Customer Service Representative
Community Choice Financial Inc.
11.2022 - 03.2025
High School -
Colegio Publico Republica De Argentina