Tania Elizabeth Solorzano Torres
Van Nuys,California
Summary
Deadline-oriented Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Tax Preparer
Liberty Tax Service
01.2024 - Current
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
Dispatcher
Life Alert Emergency
11.2022 - 03.2023
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Customer Service Cashier
Joe Peeps Pizza
10.1999 - 12.2015
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
Education
Tax Prep Certification - Tax Professional
Liberty Tax School
Canoga Park, CA11.2023
High School Diploma -
James Monroe High School
North Hills, CA06.1997
Skills
- Data Gathering
- Document Preparation
- Regulatory Compliance
- Tax Law Compliance
- Cash Handling
- Customer Complaint Resolution
- Tax Return Preparation
- Guest Services
- Drawer Management
- Merchandise Restocking
Certification
ctec certified.
obtained p-tin
GED
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Tax Preparer
Liberty Tax Service
01.2024 - Current
Dispatcher
Life Alert Emergency
11.2022 - 03.2023
Customer Service Cashier
Joe Peeps Pizza
10.1999 - 12.2015
Tax Prep Certification - Tax Professional
Liberty Tax School
High School Diploma -
James Monroe High School
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