Tania Yoana Chocoj Flores
Newton,NJ
Summary
Dynamic team leader with expertise in training and operations supervision. Proven track record in enhancing customer satisfaction and managing inventory efficiently. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Solid work ethic,adaptability to new opportunities and execeptional without supervision and quickly master new skills
Overview
4
4
years of professional experience
Work History
Manager\Assistant Manager
McDonald's
Newton, New Jersey
08.2022 - 04.2026
- Supervised daily operations to ensure efficient restaurant workflow.
- Trained and mentored team members on service standards and procedures.
- Managed inventory levels to ensure availability of stock and minimize waste.
- Resolved customer complaints to improve guest satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Coordinated project timelines to meet organizational goals and deadlines.
- Assisted in coordinating daily operations and team schedules.
- Supervised daily operations, scheduling shifts and assigning duties to maintain workflow.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised cashier staff and ensured adherence to company policies.
Manager\Assistant manager
McDonald's
Newton, New Jersey
08.2022 - 04.2026
- Trained employees on additional job positions to maintain coverage of roles.
- The roles involvi ensuring quality service and cleanliness,managing inventory,truck order and make the sales targets respobilisities include team training,food safety control and leadership correct with respect and teach with patience
Education
High School Diploma -
Newton High School
Newton, NJ06-2022
Skills
- Team leadership
- Inventory management
- Customer service
- Staff training
- Operations supervision
- Project coordination
- Food safety compliance
- Quality control
- Time management
- Leadership development
- Team motivation
- Problem solving
- Staff training and development
- Scheduling and planning
- Team collaboration
- Staff supervision
- Inventory coordination
- Waste reduction
- Kitchen equipment operation and maintenance
- Food safety
- Inventory control
- Cleaning and sanitizing
- Health and safety compliance
- Quality assurance
- Cash handling
- Team training
- Effective communication
- Leadership skills
- Cleanliness
- Basic math
- Food handling safety
- Point of sale (POS) system operations
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Manager\Assistant Manager
McDonald's
08.2022 - 04.2026
Manager\Assistant manager
McDonald's
08.2022 - 04.2026
High School Diploma -
Newton High School