Tania Moreno
Summary
Dynamic professional with a proven track record at US Imaging Network, adept in healthcare benefits and exceptional at customer relationship management. Excelled in educating members on cost-saving opportunities, significantly enhancing member satisfaction and engagement. Skilled in appointment scheduling and communication, consistently exceeding performance metrics.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Specialist
Nimble Health
Tampa, FL
04.2023 - Current
- Conduct outbound calls to members to educate them about their healthcare benefits focusing on cost-savings opportunities for imaging services (CT,MRI, PET scans).
- Proactively scheduled appointments for imaging services, ensuring member utilize their benefit to save money
- Provide accurate, clear and compassionate communication to answer member questions and resolve concerns.
- Use call center software to document interactions, schedule services and fallow up as needed.
- Meet or exceed key enformance metrics, including call volume member engagement and satisfaction scores.
Route Sales Representative
Frito-Lay
Orlando, FL
01.2010 - 05.2021
- Identified prospective customers by using business directories and following leads from existing clients.
- Promoted positive relationships with customers to maintain consistent sales.
- Developed and implemented strategies to increase sales volume.
- Organized deliveries according to customer needs.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Planned and organized routes within territory to maximize efficiency and time.
Education
Cosmetology
Aveda Institute
Brandon, FL08-2022
High School Diploma -
Baptist High School
Carolina, PR01-2003
Skills
- Healthcare benefits
- Call center software (Salesforce)
- Customer relationship management
- Appointment scheduling
- Data entry
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- License cosmetology
Timeline
Patient Specialist
Nimble Health
04.2023 - Current
Route Sales Representative
Frito-Lay
01.2010 - 05.2021
Cosmetology
Aveda Institute
High School Diploma -
Baptist High School