Tanicia Neal
Nashville,TN
Summary
I am a current professional with six years of customer service experience and three years of community engagement experience. I am also a detailed Client Service Associate known for having great organizational skills; gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Server
Logan's Roadhouse
Nashville, TN
10.2023 - Current
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
Resident Advisor
United Way of Greater Atlanta
07.2021 - 09.2022
- Maintained duty logs and inventory lists for the shelter.
- Responded promptly and professionally to emergency situations within the community building.
- Assisted with move-in, move-out processes including coordinating transportation services for incoming, outgoing clients.
- Conducted weekly room inspections for safety purposes.
- Coordinated roommate mediation sessions when necessary.
Student Worker
Berea College Alumni Relations
Berea, KY
08.2019 - 03.2020
- Collaborated with other departments to ensure smooth operations of the institution.
- Greeted visitors at the front desk, answered questions, and provided directions or assistance when needed.
- Responded to emails promptly and professionally addressing alumni needs or concerns.
- Assisted in organizing and maintaining office files and records.
- Followed instructions from management to complete tasks according to exact specifications.
Tutor Counselor
Berea College Upward Bound/ Math Science Program
06.2018 - 07.2018
- Mentored and acted as a positive role model for high school students, including facilitating structure and cohesion of small groups (6-10 students)
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Created a positive learning environment that was conducive to student success.
- Adapted instruction methods based on individual learning styles.
- Motivated students using feedback and encouragement.
Education
B.A. - Communication
Berea College
Berea, KY05-2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Interpersonal Relationships
- Issue Resolution
- Communication Clarity
Leadership Experience
During my undergraduate years, I held different positions in the Student Life department including resident advisor, hall coordinator, and a student assistant. Throughout all of those positions, I managed large groups of people while handling work similar to an administrative assistant.
References
Available upon request.
References
References available upon request.
Timeline
Server
Logan's Roadhouse
10.2023 - Current
Resident Advisor
United Way of Greater Atlanta
07.2021 - 09.2022
Student Worker
Berea College Alumni Relations
08.2019 - 03.2020
Tutor Counselor
Berea College Upward Bound/ Math Science Program
06.2018 - 07.2018
B.A. - Communication
Berea College
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