Taniesha Pierre
Dallas
Summary
Skilled Claims Associate with relevant experience in claim processing, investigation and settlement. Strengths include keen analytical abilities, strong communication skills and thorough knowledge of insurance policies and regulations. Demonstrated ability to manage caseloads effectively, streamline processes for improved efficiency, and negotiate fair settlements that satisfy all parties involved.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Claims Associate
State Farm Insurance
Richardson
10.2024 - 10.2025
- Process and manage insurance claims efficiently while ensuring compliance with company policies.
- Communicate with policyholders to provide updates, claim resolutions, and policy clarifications.
- Analyze policy coverage and determine settlement eligibility based on claims investigations.
- Collaborate with adjusters, attorneys, and internal teams to ensure timely and accurate claim processing.
- Maintain detailed documentation of claims to uphold industry regulations and company standards.
Senior Customer Support Associate
Geico Insurance
Richardson
03.2024 - 10.2024
- Delivered high-quality customer support by handling inquiries, policy modifications, and renewals.
- Provided detailed insurance quotes and policy recommendations to potential customers.
- Addressed customer concerns, resolving disputes while ensuring policyholder satisfaction.
Senior Customer Support Associate
Evolent Health
Remote
03.2022 - 02.2024
- Managed incoming calls, assisting clients with healthcare services and account management.
- Ensured compliance with healthcare regulations and company policies.
- Provided timely resolutions to customer inquiries, improving client retention and satisfaction.
Customer Support Associate
Trinity Clinical Laboratories
Dallas
05.2021 - 03.2022
- Assisted patients with paperwork, scheduling, and insurance verification.
- Maintained confidentiality of patient records under HIPAA regulations.
911 Dispatcher
City of Arlington
Arlington
11.2017 - 04.2021
- Coordinated emergency response efforts, dispatching law enforcement and medical personnel.
- Provided critical guidance to callers in distress, ensuring accurate information relay.
Education
Bachelor of Science -
Arizona College of Nursing
Dallas, TX 10.2024 - 12.2025
Skills
- Claims Processing & Adjusting
- Insurance Policy Management
- Customer Service & Relationship Management
- Conflict Resolution & Problem-Solving
- Communication & Active Listening
- Data Entry & Documentation
- Multitasking & Time Management
- Team Collaboration & Leadership
- Financial Literacy & Business Development
- Microsoft Office 365
- Claims processing
Certification
- Property and Casualty License, 2024
- Adjuster License, 2024
Timeline
Bachelor of Science -
Arizona College of Nursing
10.2024 - 12.2025
Claims Associate
State Farm Insurance
10.2024 - 10.2025
Senior Customer Support Associate
Geico Insurance
03.2024 - 10.2024
Senior Customer Support Associate
Evolent Health
03.2022 - 02.2024
Customer Support Associate
Trinity Clinical Laboratories
05.2021 - 03.2022
911 Dispatcher
City of Arlington
11.2017 - 04.2021