TaNija Edgedombe
West Palm Beach,FL
Overview
2
2
years of professional experience
Work History
Front Desk Medical Receptionist
Jupiter Medical Center
01.2024 - 05.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Customer Service
Home Depot
West Palm Beach
01.2022 - 11.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Developed strong relationships with key clients through regular communication and personalized support
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Utilized CRM software to accurately document interactions with customers and track issue resolution progress
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies.
Education
High school diploma -
Palm Beach Gardens High School
Skills
- Cash Handling
- Leadership
- Guest Services
- Cleaning Experience
- Computer skills (4 years)
- CRM Software
- Front desk experience
Timeline
Front Desk Medical Receptionist
Jupiter Medical Center
01.2024 - 05.2024
Customer Service
Home Depot
01.2022 - 11.2023
High school diploma -
Palm Beach Gardens High School