Tanika Beaton
Charlotte,United States
Summary
Dynamic sales professional with a proven track record at Macy's Department Store, excelling in customer service and relationship building. Adept at utilizing POS systems and implementing effective sales strategies, I consistently enhance customer satisfaction and drive sales growth through exceptional communication and problem-solving skills. Reliable and goal-oriented, I thrive in fast-paced environments.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
21
21
years of professional experience
Work History
Sales Associate
Brother's Heating and Air
Rock Hill, SC
05.2021 - 01.2024
- Assisted customers in selecting heating and air conditioning products to meet specific needs.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to maintain organized inventory displays and ensure product availability.
- Handled customer inquiries and resolved issues promptly to maintain positive relationships.
Merchandise Associate
Lidl Grocery Store
Charlotte, NC
10.2020 - 02.2021
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Maintained organized merchandise displays to enhance customer experience and drive sales.
- Collaborated with team members to implement efficient restocking procedures, minimizing downtime.
- Trained new associates on store policies, safety protocols, and operational procedures.
- Monitored product expiration dates, reducing waste through diligent stock rotation practices.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
- Utilized POS systems for processing transactions accurately and efficiently during peak hours.
- Supported seasonal promotions by coordinating product placement and signage updates throughout the store.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
Merchandise Associate
Belks Dept Store
Charlotte, NC
10.2014 - 02.2019
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Greeted, serviced, and thanked all customers.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
Selling Specialist
Macy's Department Store
Atlanta Ga
02.2003 - 07.2013
- Assisted customers in bridal registry helping them select specific products for their needs
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to maintain organized inventory displays and ensure product availability.
- Handled customer inquiries and resolved issues promptly to maintain positive relationships.
Education
GED -
Community College of Philadelphia
Philadelphia, PASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Adapt to diverse groups
- Professional demeanor
- Payment processing
- Sales training
- Inventory tracking
- Merchandise display
- Product recommendations
- Order processing
- Display setup
- Brand promotion
- Sales goals attainment
- Point of sale operation
- Negotiation tactics
- Relationship selling
- Product promotions
Timeline
Sales Associate
Brother's Heating and Air
05.2021 - 01.2024
Merchandise Associate
Lidl Grocery Store
10.2020 - 02.2021
Merchandise Associate
Belks Dept Store
10.2014 - 02.2019
Selling Specialist
Macy's Department Store
02.2003 - 07.2013
GED -
Community College of Philadelphia