TANIKA WATSON
Hammond,IN
Summary
Results-oriented Administrative Operations Professional experienced in federal environments, healthcare, logistics, and customer service. Achieved operational efficiency through meticulous records and document handling, data entry, and quality assurance. Focused on maintaining compliance and enhancing workflow coordination while delivering dependable performance in high-volume settings.
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Mail Clerk
Social Security Administration
Chicago, USA
09.2023 - Current
- Process, sort, scan, route, and distribute high-volume mail and documents while protecting sensitive information and maintaining accuracy.
- Apply detailed knowledge of mailroom systems, workflows, and operational procedures in a high-security federal environment.
- Complete time-sensitive assignments accurately and within required timeframes while maintaining dependable attendance, self-management, and attention to detail.
- Collaborated with maintenance personnel to troubleshoot insert machine issues, ensuring functionality and operational efficiency.
- Identified and reported procedural errors, enhancing quality assurance, compliance, and workflow.
- Completed large-scale processing assignments, including DPB workload, ensuring accuracy under time-sensitive conditions.
- Received positive performance feedback from internal Quality Control and CIU stakeholders regarding scanning accuracy.
Logistics Service Representative
MedSpeed
Crestwood, USA
06.2025 - 12.2025
- Coordinated service needs with internal and external stakeholders to enhance workflow reliability.
- Facilitated time-sensitive logistics operations, ensuring timely customer service and precise handling of materials and documentation.
- Adjusted to changing priorities while demonstrating professionalism, accountability, and attention to detail.
Mail Carrier / 204B Supervisor
United States Postal Service
Crown Point, USA
02.2018 - 09.2023
- Delivered and processed mail, ensuring accuracy and compliance with procedures while enhancing customer service experience.
- Performed acting supervisory responsibilities, coordinating daily operations and workload distribution to maintain service continuity.
- Used reasoning and reading comprehension to interpret instructions, resolve routine operational issues, and prioritize time-sensitive work.
- Cultivated positive relationships with coworkers, supervisors, and customers through effective communication and teamwork.
Team Member
Amazon
Illinois, USA
10.2016 - 11.2016
- Assisted customers with inquiries and provided product information.
- Collaborated with team to adapt to changing workload requirements, enhancing overall team flexibility.
- Streamlined high-volume operations by adhering to procedures, meeting productivity expectations, and ensuring accuracy.
- Maintained inventory levels and organized stock in designated areas.
- Operated handheld scanners to track inventory movement efficiently.
Healthcare / Administrative Support
Northwestern Memorial Hospital
Chicago, USA
09.2010 - 10.2016
- Executed administrative and patient-support functions according to established procedures, ensuring meticulous attention to detail.
- Facilitated healthcare operations with professionalism, confidentiality, and accurate documentation to enhance customer service and teamwork.
- Engaged with patients, staff, and stakeholders to foster clear communication in a fast-paced healthcare environment.
Education
GED -
Illinois South Suburban Field School
Illinois, USA 08.2003 - 12.2003
Some College (No Degree) - Health Administration
Rasmussen University
Illinois, USA 04.2023 - 07.2024
Skills
- Mail processing systems
- Scanning & Document Processing
- Mail Processing Equipment
- Data Entry
- Records Handling
- Quality Control
- Workflow Coordination
- Logistics Coordination
- Compliance Procedures
- Microsoft Office
- Confidential Information Handling
Technical Operational Skills
- Mailroom Systems
- Scanning & Document Processing
- Records Handling
- Data Entry
- Quality Control
- Workflow Coordination
- Insert Machine Operations
- Microsoft Office
- Confidential Information Handling
- Compliance Procedures
Targeted Federal Competencies
- Mailroom Systems
- Scanning & Document Processing
- Records Handling
- Data Entry
- Quality Control
- Workflow Coordination
- Insert Machine Operations
- Microsoft Office
- Confidential Information Handling
- Compliance Procedures
Key Contributions Performance Highlights
- Mailroom Systems
- Scanning & Document Processing
- Records Handling
- Data Entry
- Quality Control
- Workflow Coordination
- Insert Machine Operations
- Microsoft Office
- Confidential Information Handling
- Compliance Procedures
Timeline
Logistics Service Representative
MedSpeed
06.2025 - 12.2025
Mail Clerk
Social Security Administration
09.2023 - Current
Some College (No Degree) - Health Administration
Rasmussen University
04.2023 - 07.2024
Mail Carrier / 204B Supervisor
United States Postal Service
02.2018 - 09.2023
Team Member
Amazon
10.2016 - 11.2016
Healthcare / Administrative Support
Northwestern Memorial Hospital
09.2010 - 10.2016
GED -
Illinois South Suburban Field School
08.2003 - 12.2003