Taniko Nugent
Raleigh
Summary
Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Production Assistant Manager /Receptionist, Accounts Receivable
ServPro of North Prince William County
Manassas
01.2019 - Current
- Assist managers with all emergency losses start to finish by maintaining relations with homeowners and insurance agents throughout the entire mitigation process.
- My roles include handling authorization forms, creating invoices, keeping constant communication between homeowners and agents.
- Coordinate meetings, training classes and scheduling appointments.
- As well as collections, and the hiring process.
- Work from home
General Manager
Navis Pack & Ship
Morrisville
08.2023 - 07.2025
- Write estimates for potential client who are looking to ship all across the world.
- Manage all incoming payments and bills.
- Warehouse management as well as assist with pick ups and deliveries.
- Oversaw daily operations and ensured adherence to company policies and procedures.
- Managed team performance and provided coaching to enhance staff skills and productivity.
- Coordinated logistics and supply chain processes to optimize resource allocation and delivery timelines.
- Analyzed market trends to identify opportunities for growth and expansion within the business sector.
- Facilitated communication between departments to streamline workflow and enhance collaboration efforts.
- Monitored inventory levels and implemented cost-effective measures for stock management.
- Led training programs to enhance employee knowledge of best practices in shipping services.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Client Care Manager
Daymark Realty
Raleigh
01.2022 - 08.2023
- Handle all buyers and seller paperwork.
- Maintain documentation from the beginning of the transaction until the end.
- Maintain constant contact with each client regarding their sale or purchase.
- Assist the head Realtor with her duties.
EMS Coordinator
Carolina Restoration Services
Morrisville
02.2016 - 09.2018
- Assist managers with all emergency losses by maintaining relations with homeowners and insurance agents throughout the entire mitigation process.
- My roles include handling authorization forms, creating invoices, keeping constant communication between homeowners and agents.
- Coordinate meetings, training classes and scheduling appointments.
EMS Dispatcher
NCDOT
Raleigh
06.2014 - 02.2016
- Maintain traffic control by monitoring major highway cameras for the state of North Carolina.
- Assisted police officers and construction workers with highway signage as well as traffic control during major incidents.
Open Item Customer Care Rep (Outbound Call Center)
QBE First
Morrisville
03.2013 - 04.2014
- Made outbound phone calls to insurance companies, insurance agents, and borrowers to obtain renewal information to disburse payment.
- Utilize external resources such as carrier automated systems, websites and fax transmissions.
- Escalate loans to appropriate teams for further research and handling.
Tech Support Resolution Specialist/ Manager (Call Center)
Sprint
Cary
02.2010 - 03.2013
- Responsible for inbound and outbound calls in a fast-paced call center for billing, technical support and resolution.
- Met and maintained team and dept goals and SLA's.
- Researched escalated issues to achieve customer delight and resolve escalated issues.
- Responsible for training and assisting new hires in a classroom learning lab to achieve set metrics and goals set by the department.
- Overseen teams with month goals to maintain.
Collections Specialist (Collection Call Center)
JP Morgan Chase
Frederick
04.2008 - 01.2010
- Made outbound calls in fast paced call center to collect debts on past due debts and inform clients on overdue accounts and amount currently owed.
- Researched and answered question regarding accounts.
- Reviewed terms of sale or loan documents.
- Ensure all customer information was correct in the database.
- Listened to customers to determine if debt can be collected or a suitable payment arrangement can be set up.
- Set up repayment plans and new terms.
- Updated credit bureau of delinquencies.
- Updated and printed reports for management.
Education
Certificate - Medical Billing and Coding
Valley College
Martinsburg, WV 08.2005 - 06.2006
High school diploma or GED - General Studies
Martinsburg High School
Martinsburg, WV 08.2000 - 05.2005
Skills
- Management
- Project management
- Recruiting
- Negotiation
- Quality assurance
- Leadership
- Technical Support
- Logistics
- Documentation review
- Communication skills
- Purchasing
- Office Administration
- Restoration Industry Experience
- Data collection
- Google Suite
- Insurance Verification
- Logistics coordination
- Inventory control
- Financial analysis
- Customer relationship management
- Sales forecasting
- Problem solving
Timeline
General Manager
Navis Pack & Ship
08.2023 - 07.2025
Client Care Manager
Daymark Realty
01.2022 - 08.2023
Production Assistant Manager /Receptionist, Accounts Receivable
ServPro of North Prince William County
01.2019 - Current
EMS Coordinator
Carolina Restoration Services
02.2016 - 09.2018
EMS Dispatcher
NCDOT
06.2014 - 02.2016
Open Item Customer Care Rep (Outbound Call Center)
QBE First
03.2013 - 04.2014
Tech Support Resolution Specialist/ Manager (Call Center)
Sprint
02.2010 - 03.2013
Collections Specialist (Collection Call Center)
JP Morgan Chase
04.2008 - 01.2010
Certificate - Medical Billing and Coding
Valley College
08.2005 - 06.2006
High school diploma or GED - General Studies
Martinsburg High School
08.2000 - 05.2005