Open To Work
Tanisha Adams
Nuance Communications
Fort Worth,TX
Work Preference
Desired Job Title
Physician Services Document Imaging RepresentativeQuality Documentation SpecialistCustomer Service RepresentativeSupervisor / Executive Assistant / Payroll & BenefitsSupervisor / Aide Lead
Work Type
Full TimePart Time
Location Preference
RemoteHybrid
Location:
Fort Worth, TX, TX
Open to relocation:
Yes
Important To Me
Work-life balanceCompany CultureCareer advancementHealthcare benefitsWork from home optionPaid time off
13
years of professional experience
Highly skilled healthcare administrative and documentation specialist with extensive experience supporting remote clinical operations, virtual customer service, medical data entry, and digital workflow management. Proven ability to manage high-volume tasks, maintain exceptional accuracy, communicate professionally across remote teams, and navigate multiple EMR/EHR and documentation platforms. Adept at working independently, meeting productivity KPIs, and delivering seamless patient and provider support in fully remote and hybrid environments.
Work History
Physician Services Document Imaging Representative
1 Year 9 Months- Process, scan, index and verify medical documents with accuracy in a digital workflow.
- Manage incoming correspondence logs and documentation queues remotely.
- Communicate with internal departments using digital channels to resolve workflow issues.
- Prioritize tasks in a high-volume virtual environment with minimal supervision.
- Maintain HIPAA compliance while handling sensitive digital files.
- Support remote teams by completing administrative tasks and resolving issues promptly.
Quality Documentation Specialist
4 Years 11 Months- Transcribe physician audio visits into accurate medical documentation in a fully remote environment.
- Utilize Epic, DAX, Express Scribe, and secure portals for documentation updates.
- Meet productivity and accuracy KPIs consistently while working independently.
- Communicate digitally with supervisors to resolve discrepancies or improve workflow.
- Maintain strict confidentiality and HIPAA compliance while working remotely.
- Complete software updates, training modules, and digital certifications.
Customer Service Representative
4 Years 4 Months- Delivered high-quality virtual customer support in a remote call center environment.
- Handled high-volume inbound calls, resolved account issues, and maintained satisfaction KPIs.
- Utilized multiple remote platforms for documentation, support tickets, and case management.
- Provided empathetic support and clear communication through digital tools.
- Adapted quickly to new software and client system updates.
Supervisor / Executive Assistant / Payroll & Benefits
1 Year 4 Months- Supported administrative workflows including onboarding, scheduling, payroll, and benefits.
- Conducted virtual orientations and ensured digital compliance training completion.
- Managed confidential personnel data and resolved staff inquiries quickly.
- Coordinated meetings, audits, and documentation using cloud-based tools.
Supervisor / Aide Lead
4 Years- Directed home health staff, reviewed digital charts, and maintained accurate documentation.
- Assisted with onboarding, scheduling, and conflict resolution.
- Supported residents and addressed needs following healthcare guidelines.
- Generated invoices and reports using QuickBooks and digital filing processes.
Education
Associate of Arts - General Studies
CNA Coursework
Associate of Arts - Healthcare Administration
GED
Skills
Remote workflow management
EMR/EHR systems (Epic
DAX
Express Scribe)
Digital document processing
Online scheduling & coordination
Secure file handling
HIPAA-compliant communication
Virtual customer support
High-volume data entry
Microsoft Office Suite
Remote ticketing & communication tools (Teams
Zoom)
Multi-system navigation
Accuracy
Confidentiality
Organization
Timeline
Physician Services Document Imaging Representative
Conifer Health Solutions
10.2024 - CurrentRead More
Quality Documentation Specialist
Nuance Communications
08.2021 - CurrentRead More
Supervisor / Executive Assistant / Payroll & Benefits
New Direction Home Healthcare
01.2019 - 05.2020Read More
Customer Service Representative
Arise Virtual Solutions
11.2018 - 03.2023Read More
Supervisor / Aide Lead
ResCare HomeCare
01.2014 - 01.2018Read More
Tarrant County Community College
Associate of Arts from General Studies
Read More
City View Rehabilitation Facility
CNA Coursework
Read More
Delgado Community College
Associate of Arts from Healthcare Administration
Read More
Texas Workforce Commission
GED
Read More
Keywords
- Remote data entry
- Virtual administrative assistant
- Remote medical documentation
- Digital records management
- EMR/EHR proficiency
- Online scheduling
- HIPAA-compliant communication
- Digital workflow
- Remote customer service
- Virtual call resolution
- Independent worker
- Productivity metrics
- Cloud-based systems
- Remote collaboration tools