Tanisha d. taylor
Decatur,GA
Summary
Customer Service Agent transitioning to Medical Records Technician role, leveraging extensive customer service expertise and healthcare background. Proficient in medical billing and coding, with a solid understanding of billing procedures and insurance claims. Proven track record in auditing patient records, managing account settlements, and ensuring compliance with healthcare regulations. Recognized for enhancing billing process efficiency and improving accuracy in coded data.
Overview
19
19
years of professional experience
Work History
Customer Service/ Ramp
Delta Air Lines
Atlanta, Georgia
05.2011 - Current
- Responsible for loading, unload cargo & mail to and from aircraft.
- Duties also include the operation of a variety of ground service equipment, including belt loaders, tugs, etc.
- Checking passengers' credentials and luggage for a safe and memorable travel experience.
- Assist passengers with kiosk machines for check-in.
- Fixed and reissued tickets when changes were made to flights.
- The primary goal is to enhance all aspects of each customer’s experience.
Claim Filer/Adjudicator
The State of California
Buena Park, California
03.2011 - 09.2011
- Assist customers in filing UI benefit claims, authorizing payments & providing information on claims status.
- Providing excellent service by telephone in a non-public call center environment that included use of automated data systems.
Administrative Secretary (Part-Time)
Nelson Thompson Communications
Los Angeles, California
08.2006 - 10.2009
- Secretarial Duties inclusive of answering phones, setting up meetings, returning messages, typing letters, sorting & distributing mail.
Internship/ Medical Billing & Collections
Primary Billing Service Inc.
Torrance, California
01.2009 - 02.2009
- Input new patient information into their database and updating existing patient information.
- Printing HCFA-1500 forms with the patient secondary insurance attached with their Ops-Reports or EOBs.
- Ensuring Medicare/Medicaid eligibility of patients.
Education
BSc. - Health Administration/ Health Management
University of Phoenix
Gardena, California03.2013
Medical Billing/Coding -
Everest College
Gardena, California02.2009
Skills
- Microsoft Office suite of products
- Multi-tasking
- Problem solving
- Customer service
- Team collaboration
- Effective communication
- Claim processing
- EOB's
- Medical terminology
- HCPCS and ICD-10-CM
Timeline
Customer Service/ Ramp
Delta Air Lines
05.2011 - Current
Claim Filer/Adjudicator
The State of California
03.2011 - 09.2011
Internship/ Medical Billing & Collections
Primary Billing Service Inc.
01.2009 - 02.2009
Administrative Secretary (Part-Time)
Nelson Thompson Communications
08.2006 - 10.2009
BSc. - Health Administration/ Health Management
University of Phoenix
Medical Billing/Coding -
Everest College
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