Tanisha Taylor
Decatur,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Customer Service/ Ramp
Delta Air Lines
Atlanta, Georgia
10.2014 - Current
- Responsible for loading, unloading and transportation of cargo & mail to and from aircraft.
- Duties also include the operation of a variety of ground service equipment to include belt loaders, tugs etc.
- Primary goal is to enhance all aspects of each customer’s experience.
Claim Filer/Adjudicator
The State of California
Buena Park, California
04.2014 - 10.2014
- Assist customers in filing UI benefit claims, authorizing payments & providing information on claims status.
- Providing excellent service by telephone in a non-public call center environment that included use of automated data systems.
Ticket Agent (Ready Reserve)
Delta Air Lines
Los Angeles, California
05.2011 - 10.2014
- Responsible for checking in passengers, effectively communicating with customers through the reservations and ticketing process.
- Resolving various ticket issues to include re-booking due to delays, irregular operations and cancellations.
Administrative Secretary (Part-Time)
Nelson Thompson Communications
Los Angeles, California
08.2006 - 10.2009
- Secretarial Duties inclusive of answering phones, setting up meetings, returning messages, typing letters, sorting & distributing mail.
Internship/ Medical Billing & Collections
Primary Billing Service Inc.
Torrance, California
01.2009 - 02.2009
- Input new patient information into their database and updating existing patient information.
- Printing HCFA-1500 forms with the patient secondary insurance attached with their Ops-Reports or EOBs.
- Ensuring Medicare/Medicaid eligibility of patients.
Education
BSc. - Health Administration/ Health Management
University of Phoenix
GardenaMedical Billing/Coding -
Everest College
GardenaSkills
- Microsoft Office Suite
- Multi-tasking
- Customer service
- Teamwork
- Effective communication
- Analytical and critical thinking
Timeline
Customer Service/ Ramp
Delta Air Lines
10.2014 - Current
Claim Filer/Adjudicator
The State of California
04.2014 - 10.2014
Ticket Agent (Ready Reserve)
Delta Air Lines
05.2011 - 10.2014
Internship/ Medical Billing & Collections
Primary Billing Service Inc.
01.2009 - 02.2009
Administrative Secretary (Part-Time)
Nelson Thompson Communications
08.2006 - 10.2009
BSc. - Health Administration/ Health Management
University of Phoenix
Medical Billing/Coding -
Everest College