Tanisha Farmer
Linden,NJ
Summary
Results-driven professional in the wholesale and manufacturing sales field, known for high productivity and efficient task completion. Specialize in client relationship management, strategic selling techniques, and market trend analysis. Excel in communication, negotiation, and problem-solving to achieve sales targets and drive revenue growth.
Overview
26
26
years of professional experience
Work History
Inside Account Executive
SHI
Somerset, NJ
01.2024 - Current
- Profile accounts through cold calling and prospecting
- Forecasting
- Establish and develop customer relationships via email, phone, and in-person meetings within assigned book(s) of business
- Help customers select, deploy and manage various aspects of their IT environment
- Quote and place orders based on customer requests
- Grow existing active buying accounts through profiling and managing projects through the entirety of the sales cycle
- Consistently hit daily and monthly activity goals: monthly meetings, monthly pipeline additions, and daily dials and talk time
- Retire monthly/quarterly production quota
- Facilitate customer meetings by proactively reaching out to customers and pre-scheduling the meeting with SHI internal resources
- Acquire and manage the IT needs of medium to large businesses while providing customers with a best-in-class customer experience
- Collaborate and co-sell with SHI internal resources
- Resolve customer inquiries, determine customer pain points and offer solutions to solve customer IT challenges
- Utilize internal sales tools, including our customer relationship management (CRM), Public Sector resource planning and quote creation tool
- Provide customers insight around industry leading technology and IT trends
Sales Coordinator-Open Market
Republic Services
New Brunswick, NJ
01.2015 - Current
- Work closely with the Sales Manager and all sales personnel to ensure the day-to-day administrative requirements of the Sales Department are met
- Ensure the timely and accurate completion of the Sales Transaction Report (STR); review the report after production to ensure that all entries have been properly recorded and all transactions have been accurately reconciled
- Review the STR on a weekly basis with the Sales Manager to resolve any items of note
- Coordinate with all Sales personnel to ensure accurate tracking of commissions prior to submission for payment; reconcile any outstanding issues and prepare commission reports for approval by Sales Manager
- Maintain a working knowledge of the Company’s Contact Relationship Management tool (SalesForce) to be able to produce management reports, reconcile outstanding items on such reports, and/or enter client activity
Associate Account Manager
Republic Services
New Brunswick, NJ
01.2015 - 06.2023
- Consistently exceeds new business goals while retaining current customers
- Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
- Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, and proposals
- Consistently reaches weekly and monthly SalesForce goals
- Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate
- Winners Circle Platinum Tier-2021
- Winners Circle Platinum Tier-2022
Product Sales Support Coordinator
Comcast Cable Communications
Trevose, PA
01.1999 - 01.2014
- Manage outside sales contractors with focus on retention and acquisitions
- Prepare monthly and quarterly reports; analyzes planning vs
- Actual figure and explain variances
- Develop, maintain and distribute statistical reports for all phases of the Sales discipline
- Process invoices and sales order forms for in-house sales reps and 3rd party contractors
- Organize and communicate all in-house, 3rd party telemarketing and sales reports for the area
- Perform special projects, gather information, prepare analytical reports, and coordinate proposals and business plans
- Act as a positive liaison between door to door sales and various departments
- Analyze sales productivity
- Coordinate audits on semi-annual basis and prepare the monthly sales commentary
- Assist in the development, coordination and distribution of sales information and promotional material
- Assist in the writing and development of targeted sales programs, events, incentives, etc
- Coordinate data collection from internal and external personnel, enters into standard and customized report formats, and generates reports through SalesForce
Administrative Marketing Assistant
Comcast Cable Communications
Union, NJ
01.2004 - 01.2006
- Responsible for the placement of newspaper advertisements
- Provide support to area sales/marketing departments
- Assist management staff with tracking and reporting sales/marketing information
- Assist in administration of Data Base maintenance programs, while providing support to vendors and contractors
- Responsible for updating rates and packages on Comcast’s website
- Prepare marketing calendars for recent and upcoming promotions
- Maintain the on hold message that customer hear when placed on hold
- Maintain marketing library by checking and replenishing inventory
- Researches information by collecting, analyzing, and summarizing data and trends
Customer Account Executive
Comcast Cable Communications
Union, NJ
01.1999 - 01.2004
- Handles medium/high volume of incoming telephone calls
- Set up new accounts, providing features and benefits while maintaining existing customers with current level of service
- Solve any billing inquiries and/or discrepancies
- Troubleshoot and maintain quality service
- Prepares work orders for maintenance requests after determining if field visits are required, and ensures appropriate follow-up procedures are met
- Employee of the Month
- Help desk representative
Education
Associates in Applied Science - Business Administration- Marketing
Bloomfield College
Bloomfield, NJ05.2004
Skills
- Microsoft Applications
- Excel
- PowerPoint
- Word
- SalesForce
Timeline
Inside Account Executive
SHI
01.2024 - Current
Sales Coordinator-Open Market
Republic Services
01.2015 - Current
Associate Account Manager
Republic Services
01.2015 - 06.2023
Administrative Marketing Assistant
Comcast Cable Communications
01.2004 - 01.2006
Product Sales Support Coordinator
Comcast Cable Communications
01.1999 - 01.2014
Customer Account Executive
Comcast Cable Communications
01.1999 - 01.2004
Associates in Applied Science - Business Administration- Marketing
Bloomfield College