Tracii Hewitt
Cincinnati
Summary
Professional, energetic inside account executive with eight years of sales experience and a strong record in driving revenue growth and fostering client relationships. Known for collaboration, adaptability, and consistently exceeding target goals through an exceptional work ethic. Proven ability to thrive in dynamic environments and meet evolving business needs. Expertise in customer relationship management, strategic planning, and complex problem-solving wrapped up in a highly-teachable sales-person who loves to learn.
Overview
14
14
years of professional experience
Work History
Inside Account Executive
Cengage
Independence, KY
11.2021 - 05.2026
- Managed a territory of over 50 US higher education institutions while maintaining organization and prioritizing tasks efficiently.
- Developed tailored sales strategies to address complex client needs and align solutions to meet their unique objectives.
- Presented compelling product demonstrations that highlighted value propositions, driving interest and encouraging informed adoption decisions.
- Managed the entire sales cycle from prospecting to closing, ensuring a seamless and confident customer experience throughout.
- Established long-lasting relationships with key decision-makers, solidifying Cengage's reputation as their trusted partner in education.
- Exceeded sales targets consistently by identifying new business opportunities and collaborating with other departments as a team to secure large adoptions and grow market share.
Customer Service Supervisor
United States Postal Service
Cincinnati, OH
07.2019 - 09.2021
- Oversaw the sorting and organizing of incoming and outgoing mail, parcels, and freight deliveries at high-volume postal locations across the city of Cincinnati.
- Scheduled work assignments for mail carriers, clerks, and custodians on a day-to-day basis.
- Monitored compliance with postal regulations and safety protocols during daily operations.
- Evaluated employee performance through feedback sessions, promoting a culture of continuous improvement.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Mazda Sales Professional
Jeff Wyler Automotive Family
Cincinnati, OH
06.2016 - 06.2019
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Attended Mazda North America conferences and training events, continually refining skills and broadening mastery of products.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
- Utilized CRM software to manage leads, track communication, and maintain a growing client base.
- Hosted in-depth training sessions for new sales team members, fostering a culture of continuous learning and confidence.
Order Selector
McLane Food Service
Hebron, KY
06.2015 - 06.2016
- Optimized order picking processes to enhance accuracy and reduce processing times for outbound shipments.
- Maintained productivity standard by efficiently utilizing various equipment such as pallet jacks and forklifts to transport and select orders.
- Optimized order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Labeled boxes, crates, and containers with accurate order information, destinations, and codes to minimize shipping errors.
- Trained new team members on best practices for order selection, safety protocols, and operational procedures.
Meat Clerk
Jungle Jim's International Market
Cincinnati, OH
05.2012 - 06.2015
- Weighed, sliced, processed, and packaged meat products being sold directly to customers from a service case.
- Received and processed shipments of incoming products.
- Kept meat cases fully stocked, clean, and properly labeled to allow customers to find products quickly.
- Created an excellent customer service experience by engaging with shoppers in the spirit of the company "foodie" culture.
- Educated customers and guided their shopping decisions through unique storytelling and culinary advice.
- Engaged in ongoing training about food safety regulations and proper handling techniques.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
Education
Associates Degree - Liberal Arts
University of Clermont College
Cincinnati, OH10-2011
Skills
- Proficiency with AI technology in workflows
- Mastery of Microsoft 365
- Mastery of communication and scheduling applications such as Slack, Teams, Zoom, Calendly, Workday, etc
- Excellent verbal and digital communication skills with a focus on team-building and achieving company goals
- Outstanding organizational, multitasking, and problem-solving abilities
- Exceptional pipeline management and CRM proficiency with Salesforce
- Broad suite of professional sales skills including prospecting, strategizing, negotiating, objection handling, and product showcasing
- Extensive background in customer relationship building
- Proven remote work capabilities with a dedicated, professional space at home for focused, results-driven efforts
Accomplishments
- Recognized for achieving top 5% of sales in the company and consistently exceeding target sales goal for three consecutive years.
- Awarded by Cengage CEO, Micheal Hansen.
- Rewarded with all-inclusive trip to Grand Cayman with Cengage Sales Leadership team and fellow Circle of Excellence nominees.
- Recognized for outstanding quality of work and leadership skills as a supervisor of customer service at the Sharonville Post Office.
- Awarded Yellow Belt Certification by Post Master of Cincinnati, Karen Garber.
- Rewarded with new opportunities to take on larger-scale challenges for further career development.
- Recognized for selling the highest number of new Mazda's in the Cincinnati District during the fourth quarter of 2018.
- Awarded Elite Master status by Akira Marumoto, President and CEO of Mazda North America.
- Rewarded with special brand-focused training on upcoming products at Mazda North America Headquarters.
Circle of Excellence - Cengage
Yellow Belt Certification - United States Postal Service
Elite Master Certification - Mazda North America
Languages
English
Native or Bilingual
Timeline
Inside Account Executive
Cengage
11.2021 - 05.2026
Customer Service Supervisor
United States Postal Service
07.2019 - 09.2021
Mazda Sales Professional
Jeff Wyler Automotive Family
06.2016 - 06.2019
Order Selector
McLane Food Service
06.2015 - 06.2016
Meat Clerk
Jungle Jim's International Market
05.2012 - 06.2015
Associates Degree - Liberal Arts
University of Clermont College