Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Intern
Tanisha Fortney

Tanisha Fortney

Toledo,OH

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Wendy's
12.2019 - Current
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained new employees on proper protocols and customer service standards.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Server

Premier Catering And Events
06.2017 - 08.2018
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Cooking Assistant

AVI Foodsystems
06.2015 - 12.2017
  • Portioned meals according to recipe specifications, limiting kitchen waste.
  • Worked on salads, desserts and meat preparation to increase kitchen speed.
  • Collaborated with advanced skilled and experienced cooks to prepare high-quality meals.
  • Seasoned and cooked food according to recipes or personal judgment and experience.

Education

Ged

Aspire
Toledo, OH

Skills

  • Time Management
  • Customer Experience
  • Safety Protocols
  • Inventory Control
  • Budgeting and Cost Control Strategies
  • Problem Resolution
  • Performance Evaluations
  • Operations Management
  • Staff Motivation
  • Verbal and Written Communication
  • Staff Development
  • Food Preparation and Safety
  • Employee Scheduling
  • Staff Training

Certification

Serve safe certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson

Timeline

General Manager

Wendy's
12.2019 - Current

Server

Premier Catering And Events
06.2017 - 08.2018

Cooking Assistant

AVI Foodsystems
06.2015 - 12.2017

Ged

Aspire
Tanisha Fortney