Tanisha Gordon
Fridley,MN
Summary
Results-driven Assistant General Manager skilled in leading cross-functional teams and maximizing revenue in high-volume hotels. Focused on elevating guest satisfaction, mentoring department heads, and maintaining brand standards. Expertise in financial management and yield strategy, fostering a collaborative and high-performance team environment.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
TPI Hospitality
Maple Grove, MN
04.2021 - Current
- Led cross-departmental initiatives to enhance guest satisfaction and loyalty.
- Developed training programs for staff to improve service quality and retention.
- Evaluated financial reports to guide budgetary decisions and enhance resource allocation.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Resolved complex guest concerns with urgency, maintaining high review ratings across major travel booking platforms.
- Partnered with the General Manager on annual budgeting, monthly forecasting, and strategic expense management to boost profitability
- Served as acting General Manager during property leadership absences, handling high-level decision-making and crisis management.
Breakfast Coordinator
TPI Hospitality
Maple Grove, MN
08.2016 - 04.2021
- Coordinated daily breakfast service operations, ensuring timely setup and quality presentation.
- Developed and implemented new menu items based on customer feedback and trends.
- Trained staff on best practices for food safety and sanitation compliance.
- Monitored guest satisfaction levels, addressing concerns promptly to improve overall experience.
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Managed budgetary constraints with strategic planning, keeping costs within acceptable levels without compromising quality or service standards.
Education
Associate of Applied Science - X-Ray Technologies
Anthem College
Saint Louis Park, MN10-2010
Skills
- Team leadership
- Inventory control
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Staff management
- Employee training
Accomplishments
My tenure as Assistant General Manager was marked by significant achievements including the prestigious Sales Achievement Award. Furthermore, the property under my leadership was recognized as Property of the Year over all other TPI properties in 2026.
Timeline
Assistant General Manager
TPI Hospitality
04.2021 - Current
Breakfast Coordinator
TPI Hospitality
08.2016 - 04.2021
Associate of Applied Science - X-Ray Technologies
Anthem College