Tanisha Hemphill
Black Mountain ,NC
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Goal-oriented Customer Service Manager with 8 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Ingles
06.2021 - 05.2024
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Sales Manager
Fairfield Inn And Suites Marriott
09.2020 - 03.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Kitchen Manager
McDonald's
09.2013 - 02.2019
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Education
High School Diploma -
Buncombe County Early College
AshevilleSkills
- Team Building and Leadership
- Excellent time management skills
- Staff Management
- Inter-department collaboration
- Customer Relationship Management (CRM)
- Proficient in [Software]
- Staff Training
- Conflict resolution techniques
- Staff education and training
- Loss Prevention
- Personnel training and development
- Customer Service
- Time Management
- Cash Handling
- Decision-Making
- Customer Relations
- Training and mentoring
- Deadline-oriented
Timeline
Customer Service Manager
Ingles
06.2021 - 05.2024
Sales Manager
Fairfield Inn And Suites Marriott
09.2020 - 03.2021
Kitchen Manager
McDonald's
09.2013 - 02.2019
High School Diploma -
Buncombe County Early College