Tanisha Mitchell
Chicago,IL
Summary
Astute Billing Coordinator specializing in managing practice billing, working with companies and building rapport with clients to maximize satisfaction. Proficient at following up on issues and completing due diligence research. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
13
13
years of professional experience
Work History
Billing Coordinator
Chubb Insurance
10.2022 - Current
- Updated documentation, reports and spreadsheets with financial information.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Entered details into accounts and tracked payments.
- Organized accounts for financial audits and supported audit process.
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored customer accounts to identify and rectify billing issues.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Auditor
TransUnion
11.2021 - 10.2022
- Identifies key processes and performs risk assessment of each account
- Completed and processed average of 400 orders and invoices each quarter
- Conducts testing, investigating, and documenting all findings with support
- Prepares draft audit findings including recommendations resulting from audit for formal report to immediate supervisor
- Assists in preparing reports for reviews
- Keeps information confidential and complies with data integrity and security
- Adheres to detailed project timelines.
Manager
Barology Services LLC
06.2010 - 06.2021
- Manages service department team handling customer services interactions, reports, and repair
- Performing administrative tasks, managing and updating invoices, processing new orders, and tracking inventory
- Maintains strong relationships with customers and third-party vendors to ensure repeat services
- Train new employees in company procedures
- Confirms accuracy of orders against requisitions
- Monitor guest behavior to efficiently address security issues.
Senior Billing Specialist
SMS Assist
04.2019 - 04.2020
- Manage and resolve vendor inquiries about services, payment, and billing issues
- Handled high volume of invoices pertaining to reconciliation of delinquent accounts
- Research accounts payable to answer vendor questions about payments
- Partner with Compliance, Finance, Legal, Supply Chain Management, IT and Operations to achieve timely, accurate resolutions to vendor inquiries
- Receive, review and reconcile (if needed) all incoming statements, collection notices, and returned checks
- Assisted with coaching, mentoring, and training of new hires
- Perform ad-hoc projects and other duties as assigned.
Operations Specialist
SMS Assist
05.2018 - 04.2019
- Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/affiliate inquiries
- Conducted root cause analysis in deficient areas to identify and resolve central issues
- Developed and maintain positive client/vendor relations required to ensure superior satisfaction
- Managed scheduling and completion of all services assigned by customer
- Tracked and analyzed reports to determine needed improvements
- Collected, arranged, and input information into database system
- Reconciled past due accounts achieving 25% reduction in outstanding invoices.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ04.2010
Skills
- Records Organization
- Research
- Processing Invoices
- Microsoft Office- Outlook, Word, Excel, PowerPoint
- Time Management
- Conflict Resolution
- Multitasking Abilities
- Document Review
- Claim Processing
- Data Imports
- Billing Dispute Resolution
- Audit Procedures
Timeline
Billing Coordinator
Chubb Insurance
10.2022 - Current
Auditor
TransUnion
11.2021 - 10.2022
Senior Billing Specialist
SMS Assist
04.2019 - 04.2020
Operations Specialist
SMS Assist
05.2018 - 04.2019
Manager
Barology Services LLC
06.2010 - 06.2021
Bachelor of Science - Criminal Justice
University of Phoenix
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