Tanisha Peterson
Jacksonville 32208
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus/Department Of Education
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Material Handler
USPS
12.2022 - 06.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Attached identifying tags to containers to mark with identifying shipping information.
Customer Service Representative
Concentrix
01.2020 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
No Degree - Healthcare Administration
Ashford University
Clinton, IAHigh School Diploma -
Douglas MacArthur High School
San Antonio, TX05.1989
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Customer Relationship Management (CRM)
- Assertiveness
Timeline
Customer Service Representative
Maximus/Department Of Education
06.2023 - Current
Material Handler
USPS
12.2022 - 06.2023
Customer Service Representative
Concentrix
01.2020 - 05.2023
No Degree - Healthcare Administration
Ashford University
High School Diploma -
Douglas MacArthur High School
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