Tanisha Morgan
Grand Prairie
Summary
Proficient in preventing assessing insurance claim validity, reviewing investigator findings, checking documentation, and making sure company guidelines are being followed while behind the desk. While in the field i am diligent, effective, and efficient and punctual to a fault. My extensive claims background has exposed me to the handling of commercial, residential & auto claims both desk and field. Completing all task while demonstrating claim expertise, attention to detail, strong communication abilities and critical thinking skills. I exhibit strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Experienced with assessing and evaluating insurance claims with precision and fairness. Utilizes strong analytical skills to ensure accurate and timely resolutions. Track record of effective communication and problem-solving in high-stakes environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desk Adjuster
Progressive
03.2022 - 11.2022
- Handled the overflow of catastrophe work from Hurricane Ida to prepare for 2022 Hurricane season.
- Worked with vendors and contractors to complete supplement payments.
- Virtually estimated in Xactimate for full roof and flood repairs.
- Managed high-volume caseloads to ensure rapid resolution for clients and maintained customer satisfaction levels.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to excellence in desk adjusting work.
- Developed strong relationships with policyholders by providing exceptional customer service throughout the claims process.
- Maintained compliance with industry regulations while ensuring accurate documentation of all claim files.
- Balanced competing priorities in a fast-paced environment, ensuring timely completion of all assigned tasks without compromising quality or attention to detail.
Total Loss / Complex/ Liability Auto
State Farm
09.2019 - 12.2021
- Handling all total loss catastrophe claims for the hurricane seasons as a desk adjuster.
- During the off season handling complex/liability claims.
- Analyzing first notice of loss along with independent adjuster reports to determine the nature of loss and scope of damage in automotive.
- Making initial contact with insured or lien/lease holders and setting up any experts as needed.
- Worked with several carriers to assess policies and determine coverage.
- Confirm coverage and determine extent of damages cause and origin through predetermined State Farm process.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Field Adjuster
Pilot Catastrophe
02.2018 - 05.2019
- Successfully negotiating and navigating complex disposition of claims with insured and claimants or legal representatives.
- Handling residential claims.
- Provided claim information, processed claims while making initial contact with the insured and explaining guidelines and policy.
- Making sure proof of loss is obtained and documented.
- Using Xactimate to enter all estimates and communication details with the insured.
Education
Associate of Applied Science -
Los Angeles Harbor College
Wilmington, CA01.2016
Skills
Claims Investigation & Analysis
- Guidewire
- Symbility
- CCC
- Microsoft Proficient
- Xactimate Certified
Certification
- Xactimate
- State Farm (VACJR.4)
- TWIA
- Rope/Harness
- Texas, 2850093
- Georgia, 3538381
- Mississippi, 108690873
- Kentucky, 1220123
- South Carolina, 19833299
Personal Information
Title: Independent Claims Adjuster
Timeline
Desk Adjuster
Progressive
03.2022 - 11.2022
Total Loss / Complex/ Liability Auto
State Farm
09.2019 - 12.2021
Field Adjuster
Pilot Catastrophe
02.2018 - 05.2019
Associate of Applied Science -
Los Angeles Harbor College
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